Expired proxy error during installation

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jopit
Beginner
Posts: 1
Comments: 0

Hello,

During the installation of the Acronis Cyber Protect agent, an error appears about an expired proxy. Indeed, an encrypted communication software uses proxy setting that conflict with the Acronis agent. Is there any parameter to set to bypass this proxy?

Thanks in advence

Thu, 01/12/2023 - 08:23
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Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Hi jopit,

Proxy must be configured to allow all Acronis ports, not only the default 443. If there is a proxy server in the network, test connection to Acronis servers using telnet: required IP addresses and ports can be found in Acronis Cyber Protect Cloud: access ports and hostnames.

Please refer to https://kb.acronis.com/content/47678 for more details. If the issue still persists, I'd recommend raising a support ticket, so that our engineers can examine the configuration. 

Fri, 01/13/2023 - 11:10

Best regards,
Ekaterina Surkova | Forum Moderator

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