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Failed to copy the volume error

Thread needs solution
Beginner
Posts: 1
Comments: 0

Hello,

I am an end user of the Acronis Cloud Protected solution by Infomaniak and have a "Failed to copy the volume" error when trying to restore the full backup of a Windows 2019 physical server to a new VM (following the instructions in https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…)

This succeeds without problem for another physical server running Windows 2012R2.

The problematic server has a disk with a basic EFI system partition and 2 Dynamic NTFS partitions.
The server for which the restore is succeeding has just 2 basic NTFS partitions and no EFI.

Unfortunately Infomaniak support is of no help since more than 2 weeks.

Can anybody help ? 

 

{
    "code": "error",
    "error": {
        "domain": "Common",
        "code": "InternalError",
        "reason": "InternalError",
        "context": {
            "$module": "disk_bundle_vsa64_31771",
            "_src": {
                "code": 20250646,
                "fields": {
                    "$module": "mms_vsa64_31771",
                    "AgentName": "",
                    "CommandID": "08FF37D8-FB90-49A3-828B-B9A8CDA417B3"
                },
                "src": {
                    "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
                    "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
                    "line": 503,
                    "tag": "0x8d165e86fb8195c5"
                },
                "suberror": {
                    "code": 20250646,
                    "fields": {
                        "$module": "disk_bundle_vsa64_31771",
                        "AgentName": "",
                        "CommandID": "08FF37D8-FB90-49A3-828B-B9A8CDA417B3"
                    },
                    "src": {
                        "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
                        "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
                        "line": 503,
                        "tag": "0x8d165e86fb8195c5"
                    },
                    "suberror": {
                        "code": 7503969,
                        "fields": {
                            "$module": "disk_bundle_vsa64_31771"
                        },
                        "src": {
                            "file": "d:\\1108\\enterprise\\migration\\commands\\group_restore\\src\\group_restore_logic.cpp",
                            "func": "MigrationManagement::GroupRestore::GroupRestoreCommandLogic::RunLogic",
                            "line": 389,
                            "tag": "0x8cf6eec01474e20f"
                        },
                        "suberror": {
                            "code": 20250646,
                            "fields": {
                                "$module": "mms_vsa64_31771",
                                "AgentName": "",
                                "CommandID": "4504F8D4-2727-42AB-BB4F-A42EDBB790A0"
                            },
                            "src": {
                                "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
                                "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
                                "line": 503,
                                "tag": "0x8d165e86fb8195c5"
                            },
                            "suberror": {
                                "code": 20250646,
                                "fields": {
                                    "$module": "service_process_vsa64_31771",
                                    "AgentName": "",
                                    "CommandID": "6F80C46F-90AC-4F6F-9578-3CAEF754A637"
                                },
                                "src": {
                                    "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
                                    "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
                                    "line": 503,
                                    "tag": "0x8d165e86fb8195c5"
                                },
                                "suberror": {
                                    "code": 20250646,
                                    "fields": {
                                        "$module": "disk_bundle_vsa64_31771",
                                        "AgentName": "",
                                        "CommandID": "6F80C46F-90AC-4F6F-9578-3CAEF754A637"
                                    },
                                    "src": {
                                        "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
                                        "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
                                        "line": 503,
                                        "tag": "0x8d165e86fb8195c5"
                                    },
                                    "suberror": {
                                        "code": 7503972,
                                        "fields": {
                                            "$module": "disk_bundle_vsa64_31771"
                                        },
                                        "src": {
                                            "file": "d:\\1108\\enterprise\\migration\\impl\\manager_group_restore.cpp",
                                            "func": "MigrationManagement::MigrationManagerImpl::RestoreEntireVm",
                                            "line": 342,
                                            "tag": "0x2b2c9ed481007bde"
                                        },
                                        "suberror": {
                                            "code": 7503975,
                                            "fields": {
                                                "$module": "disk_bundle_vsa64_31771"
                                            },
                                            "src": {
                                                "file": "d:\\1108\\enterprise\\virtualization\\features\\convert_to_vm\\manager_convert.cpp",
                                                "func": "MigrationManagement::MigrationManagerImpl::CopyToNewVM",
                                                "line": 908,
                                                "tag": "0xfde974fd2ebcff55"
                                            },
                                            "suberror": {
                                                "code": 7471122,
                                                "fields": {
                                                    "$module": "disk_bundle_vsa64_31771"
                                                },
                                                "src": {
                                                    "file": "d:\\1108\\enterprise\\migration\\impl\\disk_utils.cpp",
                                                    "func": "MigrationManagement::`anonymous-namespace'::ConfigDrivenDisksCopier::CopyVolumes",
                                                    "line": 317,
                                                    "tag": "0xcc2eaae51c84579d"
                                                },
                                                "suberror": {},
                                                "text": "Failed to copy the volume.",
                                                "types": {
                                                    "$module": "A"
                                                }
                                            },
                                            "text": "Failed to copy source disks to a new virtual machine.",
                                            "types": {
                                                "$module": "A"
                                            }
                                        },
                                        "text": "Failed to recover the entire virtual machine.",
                                        "types": {
                                            "$module": "A"
                                        }
                                    },
                                    "text": "TOL: Failed to execute the command. Recovering the entire virtual machine",
                                    "types": {
                                        "$module": "A",
                                        "AgentName": "W",
                                        "CommandID": "A"
                                    }
                                },
                                "text": "TOL: Failed to execute the command. Recovering the entire virtual machine",
                                "types": {
                                    "$module": "A",
                                    "AgentName": "W",
                                    "CommandID": "A"
                                }
                            },
                            "text": "TOL: Failed to execute the command. Tol::IsolateCommand",
                            "types": {
                                "$module": "A",
                                "AgentName": "W",
                                "CommandID": "A"
                            }
                        },
                        "text": "Failed to recover a virtual machine.",
                        "types": {
                            "$module": "A"
                        }
                    },
                    "text": "TOL: Failed to execute the command. Recovering a virtual machine",
                    "types": {
                        "$module": "A",
                        "AgentName": "W",
                        "CommandID": "A"
                    }
                },
                "text": "TOL: Failed to execute the command. Recovering a virtual machine",
                "types": {
                    "$module": "A",
                    "AgentName": "W",
                    "CommandID": "A"
                }
            },
            "agentname": "",
            "cause_str": "Failed to copy the volume.",
            "commandid": "6F80C46F-90AC-4F6F-9578-3CAEF754A637",
            "effect_str": "TOL: Failed to execute the command. Recovering a virtual machine"
        },
        "kbLink": {
            "build": 20567,
            "lineTag": "0xCC2EAAE51C84579D",
            "os": "Windows",
            "product": "cloud",
            "serCode": "0x01350016+0x01350016+0x00728061+0x01350016+0x01350016+0x01350016+0x00728064+0x00728067+0x00720012",
            "version": "15.0"
        },
        "debug": {
            "msg": "Failed to copy the volume."
        }
    },
    "payload": null
}
0 Users found this helpful
Acronis Forum Engineer
Posts: 0
Comments: 686

Hello.

The recovery process is different from physical to virtual machines. First of all 

Please try the following solutions:

1- Create the virtual machine with the same disk configuration as the physical machine.

2- On the virtual machine (you are looking to restore to), install the operating system an agent and register. Browse the backup from the agent of the VM in the backup storage tab (click on change for machine location and select the new machine).

3- Try the recovery with bootable media ( this one should resolve the issue ): https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…

Let me know if that resolved the issue.