Failed to copy the volume error
Thread needs solution
Hello,
I am an end user of the Acronis Cloud Protected solution by Infomaniak and have a "Failed to copy the volume" error when trying to restore the full backup of a Windows 2019 physical server to a new VM (following the instructions in https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…)
This succeeds without problem for another physical server running Windows 2012R2.
The problematic server has a disk with a basic EFI system partition and 2 Dynamic NTFS partitions.
The server for which the restore is succeeding has just 2 basic NTFS partitions and no EFI.
Unfortunately Infomaniak support is of no help since more than 2 weeks.
Can anybody help ?
{
"code": "error",
"error": {
"domain": "Common",
"code": "InternalError",
"reason": "InternalError",
"context": {
"$module": "disk_bundle_vsa64_31771",
"_src": {
"code": 20250646,
"fields": {
"$module": "mms_vsa64_31771",
"AgentName": "",
"CommandID": "08FF37D8-FB90-49A3-828B-B9A8CDA417B3"
},
"src": {
"file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
"func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
"line": 503,
"tag": "0x8d165e86fb8195c5"
},
"suberror": {
"code": 20250646,
"fields": {
"$module": "disk_bundle_vsa64_31771",
"AgentName": "",
"CommandID": "08FF37D8-FB90-49A3-828B-B9A8CDA417B3"
},
"src": {
"file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
"func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
"line": 503,
"tag": "0x8d165e86fb8195c5"
},
"suberror": {
"code": 7503969,
"fields": {
"$module": "disk_bundle_vsa64_31771"
},
"src": {
"file": "d:\\1108\\enterprise\\migration\\commands\\group_restore\\src\\group_restore_logic.cpp",
"func": "MigrationManagement::GroupRestore::GroupRestoreCommandLogic::RunLogic",
"line": 389,
"tag": "0x8cf6eec01474e20f"
},
"suberror": {
"code": 20250646,
"fields": {
"$module": "mms_vsa64_31771",
"AgentName": "",
"CommandID": "4504F8D4-2727-42AB-BB4F-A42EDBB790A0"
},
"src": {
"file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
"func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
"line": 503,
"tag": "0x8d165e86fb8195c5"
},
"suberror": {
"code": 20250646,
"fields": {
"$module": "service_process_vsa64_31771",
"AgentName": "",
"CommandID": "6F80C46F-90AC-4F6F-9578-3CAEF754A637"
},
"src": {
"file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
"func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
"line": 503,
"tag": "0x8d165e86fb8195c5"
},
"suberror": {
"code": 20250646,
"fields": {
"$module": "disk_bundle_vsa64_31771",
"AgentName": "",
"CommandID": "6F80C46F-90AC-4F6F-9578-3CAEF754A637"
},
"src": {
"file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp",
"func": "Tol::`anonymous-namespace'::MakeFailResultWitnName",
"line": 503,
"tag": "0x8d165e86fb8195c5"
},
"suberror": {
"code": 7503972,
"fields": {
"$module": "disk_bundle_vsa64_31771"
},
"src": {
"file": "d:\\1108\\enterprise\\migration\\impl\\manager_group_restore.cpp",
"func": "MigrationManagement::MigrationManagerImpl::RestoreEntireVm",
"line": 342,
"tag": "0x2b2c9ed481007bde"
},
"suberror": {
"code": 7503975,
"fields": {
"$module": "disk_bundle_vsa64_31771"
},
"src": {
"file": "d:\\1108\\enterprise\\virtualization\\features\\convert_to_vm\\manager_convert.cpp",
"func": "MigrationManagement::MigrationManagerImpl::CopyToNewVM",
"line": 908,
"tag": "0xfde974fd2ebcff55"
},
"suberror": {
"code": 7471122,
"fields": {
"$module": "disk_bundle_vsa64_31771"
},
"src": {
"file": "d:\\1108\\enterprise\\migration\\impl\\disk_utils.cpp",
"func": "MigrationManagement::`anonymous-namespace'::ConfigDrivenDisksCopier::CopyVolumes",
"line": 317,
"tag": "0xcc2eaae51c84579d"
},
"suberror": {},
"text": "Failed to copy the volume.",
"types": {
"$module": "A"
}
},
"text": "Failed to copy source disks to a new virtual machine.",
"types": {
"$module": "A"
}
},
"text": "Failed to recover the entire virtual machine.",
"types": {
"$module": "A"
}
},
"text": "TOL: Failed to execute the command. Recovering the entire virtual machine",
"types": {
"$module": "A",
"AgentName": "W",
"CommandID": "A"
}
},
"text": "TOL: Failed to execute the command. Recovering the entire virtual machine",
"types": {
"$module": "A",
"AgentName": "W",
"CommandID": "A"
}
},
"text": "TOL: Failed to execute the command. Tol::IsolateCommand",
"types": {
"$module": "A",
"AgentName": "W",
"CommandID": "A"
}
},
"text": "Failed to recover a virtual machine.",
"types": {
"$module": "A"
}
},
"text": "TOL: Failed to execute the command. Recovering a virtual machine",
"types": {
"$module": "A",
"AgentName": "W",
"CommandID": "A"
}
},
"text": "TOL: Failed to execute the command. Recovering a virtual machine",
"types": {
"$module": "A",
"AgentName": "W",
"CommandID": "A"
}
},
"agentname": "",
"cause_str": "Failed to copy the volume.",
"commandid": "6F80C46F-90AC-4F6F-9578-3CAEF754A637",
"effect_str": "TOL: Failed to execute the command. Recovering a virtual machine"
},
"kbLink": {
"build": 20567,
"lineTag": "0xCC2EAAE51C84579D",
"os": "Windows",
"product": "cloud",
"serCode": "0x01350016+0x01350016+0x00728061+0x01350016+0x01350016+0x01350016+0x00728064+0x00728067+0x00720012",
"version": "15.0"
},
"debug": {
"msg": "Failed to copy the volume."
}
},
"payload": null
}
Best regards,
Jose Pedro Magalhaes | Forum Moderator
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