Failed to copy the volume error
Thread needs solution

Hello,
I am an end user of the Acronis Cloud Protected solution by Infomaniak and have a "Failed to copy the volume" error when trying to restore the full backup of a Windows 2019 physical server to a new VM (following the instructions in https://www.acronis.com/en-us/support/documentation/CyberProtectionServ…)
This succeeds without problem for another physical server running Windows 2012R2.
The problematic server has a disk with a basic EFI system partition and 2 Dynamic NTFS partitions.
The server for which the restore is succeeding has just 2 basic NTFS partitions and no EFI.
Unfortunately Infomaniak support is of no help since more than 2 weeks.
Can anybody help ?
{ "code": "error", "error": { "domain": "Common", "code": "InternalError", "reason": "InternalError", "context": { "$module": "disk_bundle_vsa64_31771", "_src": { "code": 20250646, "fields": { "$module": "mms_vsa64_31771", "AgentName": "", "CommandID": "08FF37D8-FB90-49A3-828B-B9A8CDA417B3" }, "src": { "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp", "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName", "line": 503, "tag": "0x8d165e86fb8195c5" }, "suberror": { "code": 20250646, "fields": { "$module": "disk_bundle_vsa64_31771", "AgentName": "", "CommandID": "08FF37D8-FB90-49A3-828B-B9A8CDA417B3" }, "src": { "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp", "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName", "line": 503, "tag": "0x8d165e86fb8195c5" }, "suberror": { "code": 7503969, "fields": { "$module": "disk_bundle_vsa64_31771" }, "src": { "file": "d:\\1108\\enterprise\\migration\\commands\\group_restore\\src\\group_restore_logic.cpp", "func": "MigrationManagement::GroupRestore::GroupRestoreCommandLogic::RunLogic", "line": 389, "tag": "0x8cf6eec01474e20f" }, "suberror": { "code": 20250646, "fields": { "$module": "mms_vsa64_31771", "AgentName": "", "CommandID": "4504F8D4-2727-42AB-BB4F-A42EDBB790A0" }, "src": { "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp", "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName", "line": 503, "tag": "0x8d165e86fb8195c5" }, "suberror": { "code": 20250646, "fields": { "$module": "service_process_vsa64_31771", "AgentName": "", "CommandID": "6F80C46F-90AC-4F6F-9578-3CAEF754A637" }, "src": { "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp", "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName", "line": 503, "tag": "0x8d165e86fb8195c5" }, "suberror": { "code": 20250646, "fields": { "$module": "disk_bundle_vsa64_31771", "AgentName": "", "CommandID": "6F80C46F-90AC-4F6F-9578-3CAEF754A637" }, "src": { "file": "d:\\1108\\enterprise\\common\\tol\\command\\command.cpp", "func": "Tol::`anonymous-namespace'::MakeFailResultWitnName", "line": 503, "tag": "0x8d165e86fb8195c5" }, "suberror": { "code": 7503972, "fields": { "$module": "disk_bundle_vsa64_31771" },
"src": { "file": "d:\\1108\\enterprise\\migration\\impl\\manager_group_restore.cpp", "func": "MigrationManagement::MigrationManagerImpl::RestoreEntireVm", "line": 342, "tag": "0x2b2c9ed481007bde" }, "suberror": { "code": 7503975, "fields": { "$module": "disk_bundle_vsa64_31771" }, "src": { "file": "d:\\1108\\enterprise\\virtualization\\features\\convert_to_vm\\manager_convert.cpp", "func": "MigrationManagement::MigrationManagerImpl::CopyToNewVM", "line": 908, "tag": "0xfde974fd2ebcff55" }, "suberror": { "code": 7471122, "fields": { "$module": "disk_bundle_vsa64_31771" }, "src": { "file": "d:\\1108\\enterprise\\migration\\impl\\disk_utils.cpp", "func": "MigrationManagement::`anonymous-namespace'::ConfigDrivenDisksCopier::CopyVolumes", "line": 317, "tag": "0xcc2eaae51c84579d" }, "suberror": {}, "text": "Failed to copy the volume.", "types": { "$module": "A" } }, "text": "Failed to copy source disks to a new virtual machine.", "types": { "$module": "A" } }, "text": "Failed to recover the entire virtual machine.", "types": { "$module": "A" } }, "text": "TOL: Failed to execute the command. Recovering the entire virtual machine", "types": { "$module": "A", "AgentName": "W", "CommandID": "A" } }, "text": "TOL: Failed to execute the command. Recovering the entire virtual machine", "types": { "$module": "A", "AgentName": "W", "CommandID": "A" } }, "text": "TOL: Failed to execute the command. Tol::IsolateCommand", "types": { "$module": "A", "AgentName": "W", "CommandID": "A" } }, "text": "Failed to recover a virtual machine.", "types": { "$module": "A" } }, "text": "TOL: Failed to execute the command. Recovering a virtual machine", "types": { "$module": "A", "AgentName": "W", "CommandID": "A" } }, "text": "TOL: Failed to execute the command. Recovering a virtual machine", "types": { "$module": "A", "AgentName": "W", "CommandID": "A" } }, "agentname": "", "cause_str": "Failed to copy the volume.", "commandid": "6F80C46F-90AC-4F6F-9578-3CAEF754A637", "effect_str": "TOL: Failed to execute the command. Recovering a virtual machine" },
"kbLink": { "build": 20567, "lineTag": "0xCC2EAAE51C84579D", "os": "Windows", "product": "cloud", "serCode": "0x01350016+0x01350016+0x00728061+0x01350016+0x01350016+0x01350016+0x00728064+0x00728067+0x00720012", "version": "15.0" }, "debug": { "msg": "Failed to copy the volume." } }, "payload": null }
Wed, 03/22/2023 - 19:26
Best regards,
Jose Pedro Magalhaes | Forum Moderator
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