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Feature Request - Automatic Agent Update

Thread needs solution
Beginner
Posts: 2
Comments: 3

Hi,

I would like to see an option to be able to have the agents automatically update themselves.

Having to go into each customers portal and update the agent manually is a real pain, be even worse if we are to move all our 250+ customers over to Acronis. So far we have about 30, which is time consuming enough!

Thanks

1 Users found this helpful
Forum Moderator
Posts: 186
Comments: 6067

David, thank you for sharing your request here! I've registered it as a vote for the existing project RM-327 Auto-update for agent.

Forum Member
Posts: 11
Comments: 81

I second this vote. Have the option to update all agents automatically and notify you if any agents failed to update on any servers.

 

Also, allow setting a time for updates to happen. For example, on cPanel servers, the cPanel updates start around 1 AM in the morning by default and so it wouldn't be a good idea to update the agents at the same time.

 

The cPanel updates can take up to 30 minutes to complete on busy servers. So it would be good if we can set Acronis agents to update say 3 AM/4 AM.

Forum Moderator
Posts: 186
Comments: 6067

HostXNow wrote:

I second this vote. Have the option to update all agents automatically and notify you if any agents failed to update on any servers.

Also, allow setting a time for updates to happen. For example, on cPanel servers, the cPanel updates start around 1 AM in the morning by default and so it wouldn't be a good idea to update the agents at the same time.

Thank you! Valid points, indeed - registered your feedback! 

Beginner
Posts: 0
Comments: 1

Any updates on this? We have over 100 customer tenants, and this is an extreme pain to not ether set to auto update, or to be able to trigger it for all clients. 

Forum Moderator
Posts: 186
Comments: 6067

Hello Timothy,

added your vote for the feature request, thank you! However, an estimated date for implication of this request is yet unavailable, we are collecting feedback from our Partners.

Beginner
Posts: 0
Comments: 1

Please throw my vote in there, too. This is a needed feature. Thank you!

Forum Moderator
Posts: 186
Comments: 6067

Chris Wallace wrote:

Please throw my vote in there, too. This is a needed feature. Thank you!

Counted your vote, thank you! 

Beginner
Posts: 1
Comments: 3

Many of our partners using Acronis Cyber/Backup Cloud (at least 5 I spoke with these last weeks) are requesting this feature.

Forum Member
Posts: 9
Comments: 63

Another vote from me.

Forum Moderator
Posts: 186
Comments: 6067

Chafik KhairiGeorge_Fusioned

registered your votes, thank you!

Beginner
Posts: 0
Comments: 1

Also a vote from me.

Beginner
Posts: 1
Comments: 1

+1 ☝️

Forum Moderator
Posts: 186
Comments: 6067

Henrik HansenSven Werdehausen

added your votes, thank you!

Beginner
Posts: 3
Comments: 1

+1 please!

Beginner
Posts: 2
Comments: 2

+1 Please!

Beginner
Posts: 0
Comments: 1

+1 - It's realy needed!

 

Your support just told me to update a client.

But because af a timezone difference, it's only online when I'm sleeping

Forum Moderator
Posts: 186
Comments: 6067

Christian Winther wrote:

+1 - It's realy needed!

Your support just told me to update a client.

But because af a timezone difference, it's only online when I'm sleeping

Thank you, added you vote! 

Beginner
Posts: 0
Comments: 2

Lots of votes, any timescales on when this will be implemented.

 

PS: Register my vote too

Beginner
Posts: 0
Comments: 2

Can we actually see this "RM-327 Auto-update for agent." request, it would be good to be able to direct our clients to this so they can register their votes too?

Forum Moderator
Posts: 186
Comments: 6067

Mike Scheerer wrote:

Lots of votes, any timescales on when this will be implemented.

PS: Register my vote too

Hi Mike,

We have logged a vote based on your request to prioritize implementation of the feature.  Unfortunately, we cannot share an estimated date for the implementation of this feature. Please use it to track the implementation of the Feature in the release notes of next builds of the product available at the link below in the section 'Service providers solutions' https://www.acronis.com/support/updates/index.html You may also want discussing this feature request with your account manager, who might be able to share the more specific information on the matter.

Beginner
Posts: 0
Comments: 3

Absolutely dumbfounded this hasn't been implemented yet. It shouldn't need votes, it should be done as a priority.

 

As a partner, the Acronis website is atrocious, at best. We can't even move customers from one folder to another.

Forum Moderator
Posts: 186
Comments: 6067

Stuart James wrote:

Absolutely dumbfounded this hasn't been implemented yet. It shouldn't need votes, it should be done as a priority.

As a partner, the Acronis website is atrocious, at best. We can't even move customers from one folder to another.

Stuart, sorry to know about the inconveniences caused - passed your feedback to the product team.  I'd also advise discussing the issue with your account manager, so that my colleagues have better understanding of the situation and help in prioritizing the new features. 

Beginner
Posts: 0
Comments: 3

The product team don't seem to be listening. They never listen. They just want to do what they want to do and couldn't give a stuff about what their customers want.

Take this issue for example. To move a customer, delete the customer and all their backup jobs and start from scratch. That is legitimately what the knowledge base article says.

Embarrassing.

https://kb.acronis.com/content/59975

Beginner
Posts: 0
Comments: 3

A better understanding of the situation? If your colleagues can't understand the situation from reading the OP, they might be better off looking for another job. It is pretty clear.