Skip to main content

Plesk > Backup Console > Login

Thread needs solution
Beginner
Posts: 1
Comments: 0

Hi All,

 

I've just added / subscribed to Acronis to my Plesk install.

The page loads fine on Plesk, but if I try to turn on backup the wheel just goes round and round and eventually it doesn't turn on.

 

Also, if I click on the link to open the backup console I'm greeted with a log in screen, but which log in details do I use?

I've used the details I registerd here with, but they don't seem to work.

 

Thanks

Mark

0 Users found this helpful
Beginner
Posts: 7
Comments: 13

Hello Mark,

I would advise opening a support case with us as this will need to be investigated further.

You can send an email to "mspsupport@acronis.com" along with the filled out template https://www.acronis.com/en-eu/support/serviceprovidertemplate/

Or you can open a case through the portal https://kb.acronis.com/content/56079