Plesk Error

Thread needs solution
Thomas Fisinger
Beginner
Posts: 1
Comments: 1

Hello together,

we run several Plesk servers with the Acronis Backup Addon.

Backups can no longer be controlled from Plesk for a few days.

Error: The backup agent is not available. The agent is stopped or not configured.

All servers are displayed correctly in the Acronis panel and backups are also done.

All Plesk servers have the same problem.

Does anyone have an idea?

Many greetings
Fisi

Attachment Size
1.jpg 17.76 KB
2.jpg 81.74 KB
Sun, 01/15/2023 - 16:11
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Hello Thomas,

thank you for your posting and sorry for the delayed response! Could you clarify if all the Agents are updated to the latest build? Thank you!

Thu, 01/19/2023 - 15:32

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support