Unable to register with on prem system
We are new to Acronis and thus far have been using the Cyber Protect Cloud portal.
As there are features only available in the "on-prem" version, we have installed this (on linux).
The problem we are having is that we are unable to register a device against it.
I have installed the Agent on a Windows laptop, and tried manually registering it on the command line, using the correct hostname (for our on-prem system) and with a sufficiently entitled user.
All firewall ports between the device and management server are open, but nothing happens.
The command exits without an error, and if I watch net traffic on the management server, I can see activity (so I know the laptop "talks" to our on-prem server).
But nothing... no new device is registered.
I have gone through the knowledgebase, but this problem doesn't appear to be addressed.