Bad control quality

Thread needs solution
Paolo Cotti
Beginner
Posts: 1
Comments: 0

Hello,

on WIN11 I am running a licensed version of Cyber Protect Connect. The quality control of the remote machine (WIN10) is very bad (not fluid, unstable).

I can rule out problems with my connection and systems: using TeamViewer, all work perfectly.

Many thanks and best regards.

Mon, 06/06/2022 - 14:10
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Hello Paolo,

tank you for your feedback! If the performance issues are reproducible and you have some time for the investigation, I'd recommend contacting Acronis support team as per https://kb.acronis.com/content/70100

 

Wed, 06/08/2022 - 16:11

Best regards,
Ekaterina Surkova | Forum Moderator

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To contact support, please follow http://www.acronis.com/en-us/support