"Invalid Drive A:\" Installation Error

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Yusuf akkaş
Beginner
Posts: 1
Comments: 0

Hello,

I want to install Cyber Protection agent on an industrial pc with Windows 7 embedded Standard x32 installed. However, when the installation reaches 28%, it gives the error "Invalid Drive A:\" as in the attachment. There is no drive A on the PC. I had this problem on 4 different computers with the same operating system installed. Can you help me?

Thanks

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Invalid A.jpg 935.17 KB
Fri, 12/30/2022 - 10:58
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Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Hello Yusuf,

To use Acronis Cyber Protect with Windows 7, you must install the following updates from Microsoft:

  • Windows 7 Extended Security Updates (ESU)
  • KB4474419
  • KB4490628

For more information on the required updates, refer to this knowledge base article.

Thu, 01/05/2023 - 17:31

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support