The problem of switching from Remotix to Acronis Cyber Protect Connect

Hello Maxim,

Thank you for reaching out to us. We apologize for any inconvenience caused by the delay in response from our support team. We will communicate your situation to them and ensure that they get back to you as soon as possible.

In the meantime, we kindly ask for your patience and understanding.

Hello Максим,

Please check out the instructions in Upgrade Remotix to Acronis Cyber Protect Connect with a legacy key

Good afternoon, Ekaterina.

I have carefully read the information on the link https://kb.acronis.com/content/70487 (70487: Acronis Cyber Protect Connect (formerly Remotix): What's new in Licensing and how to use), but there's nothing in it that's too full for my situation.

As I wrote in my message, I do not have a perpetual key, since no keys were sent when purchasing the Remoteapp application through the Apple Store.

If you take Session history, you will see that I have been using the Remotix application since January 2020.

Since I don't have a perpetual key, then I can't follow the instructions on the link https://kb.acronis.com/content/70487 .

If I had a perpetual key, then everything would be simple and I would not write an appeal to the support service and go to the forum.

The link also says: "On the first launch of the new app you will get a system message saying “Acronis Cyber Protect Connect wants to access key “Remotix License Info” in your keychain”. To give the app permanent access to the license info, please provide your password and click “Always Allow”. Only authorized, Acronis Cyber Project Connect should work normally as a registered application".

In fact, no system message appeared at the first launch of the application.

As an application developer, it is easy for you to install my license key at my post address maxim.a.kravchenko@gmail.com
So I ask that either you send me my legacy perpetual key, or you add it to my account yourself.

Therefore, I ask you to provide my legacy perpetual key so that I can follow the instructions on the specified link (https://kb.acronis.com/content/70487 ).

Best regards, Maxim

Hello Maksim.

Thanks for your response.

We are currently checking the situation and contacting our support team in order to help you with this query.

You can expect a contact from our side on the email you provided above.

Please let me know if you have any questions.

Thanks in advance.

The support team responded and provided the key, so the issue is resolved.

Thanks.

Максим Кравченко wrote:

The support team responded and provided the key, so the issue is resolved.

Thanks.

Hello Maksim, thank you for the reply.

I am glad the situation is resolved.

If you have any queries or questions regarding our products feel free to post your comments/topic on the forum.

Wish you a nice day!