Acronis Cyber Protect Home Office will not start

Hello,
Last week I purchased Acronis Cyber Protect Home Office (ACPHO) from Acronis site. On my hard disk was already ATI-2016-WD Build33 (freeware) installed. This software clone only between Western Digital hard disk, but I want to clone mine WD hard disk to a Seagate hard disk, so installed ACPHO and accidentally I chose the wrong option. The installer had updated the ATI-2016-WD. I had to uninstall ATI-2016-WD first (but I didn't).
The problem is that ACPHO only comes in the first 'clone' screen (pic-1), shortly (1 sec) shows pic-2 and nothing else happens. There is nothing that I can select. The other tiles don't work either. The version of ACPHO is build 40173.
What to do? Can I uninstall Acronis and reinstall the ACPHO again?
Thanks in advance
Ed
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Ditto
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Another Ditto
Installing ACPHO over a very old versions of ATI is not recommended. My recollection that for ACHO is that it is only recommended if ATI 2021, 2020 or 2019 is installed.
Ian
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Synology DS414 NAS 4 x 4TB WD Red HDD

Hello all,
I have carefully read the entire procedure on how to uninstall ACPHO, but something is still not clear to me.
In my program folder I have the file Uninstall.exe. If I activate it, do I have to use the Cleanup Utility afterwards?
If I read in Acronis Cleanup Utility (40366);
-If 1 succeeds then I don't have to do anything else.
-If 1, 2, and 3 don't work then I have to use 4.
At point 4: Cleanup Utility (48668) I read the use of regedit. To adjust something in the registers I always get very careful (rather not).
Why my hesitation?
Because windows 10 does not want to update, I want to clone the original hard disk so that I can find out why on this clone. I always want to be able to take a step back in a process.
So my question;
If point 1 succeeds now, do I still have to use the cleanup utility?
I appreciate all help
Ed
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Hello Ed,
in my experience, running a MS fixit tool helps to avoid issues with the app remnants that might be left after a common uninstall procedure. Additionally, we always recommend creating a full system backup prior using a cleanup utility, just to be on a safe side.
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Best regards,
Ekaterina Surkova | Forum Moderator
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