The backup has been created but its data is inconsistent with the source - backup failed

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Baron Tayler
Beginner
Posts: 8
Comments: 15

Installed Acronis True Image Version 2021, Build 39287 a week ago. I have it set to do the Incremental scheme, creating a new full backup every 7 days, deleting the old full after that.

So for a week it worked great. I was really pleased. Then today I received this message: "The backup has been created but its data is inconsistent with the source". There's a big red "X" on the screen between the source and target drives. What the heck does that mean? The source drive is literally brand new. A 2TB drive installed 2 weeks ago. The target drive is a standard disc drive, 2TB, which was completely wiped and checked sector by sector prior to the first backup. It should be fine.

The target drive, after the first week, still has 60% of it available. It's not a space issue.

Any ideas what's happening, and how to fix it?

Thanks.

Mon, 10/17/2022 - 03:20
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IanL-S
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Posts: 213
Comments: 5435
mvp

There does not appear to be anything in the Knowledge Base; is there a reference number as well, and if so, what is it.

Your next step should be to investigate the logfiles. @Steve Smith offers the folowing advice on how to investigate logfiles.

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below. 
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.1.1)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

When you have looked at the logfiles, post back. 

Ian

Mon, 10/17/2022 - 03:44

Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe +  1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Products: Cyber Protection Home Office (latest build); Disk Director 12.5 
Baron Tayler
Beginner
Posts: 8
Comments: 15

Hello Ian,

Thanks for your input. Unfortunately it's impossible to fix something that's not (or won't stay) broken). I did examine  the log files, but saw nothing which helped. Then, the last scheduled backup, a few hours ago, worked fine. So... at least it's working again.

Thanks.

Mon, 10/17/2022 - 11:35
IanL-S
Forum Hero
Posts: 213
Comments: 5435
mvp

Good to hear that it now appears to be working,

Ian

Tue, 10/18/2022 - 02:59

Gigabyte Aorus GA-AX370-Gaming 5 M/B; AMD Ryzen 1700X; 16gig RAM; 2 x 500 gig Samsung 970 EVO PCIe NVMe, 1 x 250 gig Samsung 960 EVO PCIe NVMe drives + other drives (Windows 10 Pro 64)
Gigabyte Aorus B360 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe +  1 x 250 gig Samsung 960 EVO PCIe NVMe + other drives (Windows 10 Enterprise 64)
Gigabyte Aorus H370 Gaming 3M/B, Intel i5 9400; 16gig RAM; 1 x 500 gig Samsung EVO Plus PCIe NVMe + 3 x Kingston HyerX Fury 240gig RAID 5 + other drives (Windows 10 Enterprise 64)
Synology DS414 NAS 4 x 4TB WD Red HDD

Products: Cyber Protection Home Office (latest build); Disk Director 12.5