External SSD not recognized

Thread needs solution
david fowler
Beginner
Posts: 2
Comments: 3

Hi i'm using 970 EVO PLUS NVMe M.2 PCI-E x4 SSD, 2TB inside a ROG STRIX ARION M.2 PCIe NVMe SSD Enclosure.

 

System recognizes it fine but my ATI 2021 doesn't. Tried adding a new disk it doesn't see it either. When in backup I can pick it from the folder list. But it won't recognize via the wizards, and diskclone, which i what i'm wanting to do keeps saying there isn't a drive installed.

 

Thoughts? (all drivers etc have been updated, running W10)

Thu, 11/24/2022 - 17:58
0 Users found this helpful
Steve Smith
Legend
Posts: 110
Comments: 28791
mvp

David, if your intention here is to upgrade an existing NVMe M.2 SSD with this new 2TB SSD, then I would recommend using Backup & Recovery instead of using Cloning.

Anytime that you introduce a NVMe enclosure into the equation, there is also another disk controller and potential issues due to drivers etc.

See forum topic: Steve migrate NVMe SSD where I have documented (with images) the process that I have used multiple times for my own laptops using Backup & Recovery. 

Thu, 11/24/2022 - 19:23

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021  Disk Director 12.5 Acronis Revive
Enchantech
Forum Hero
Posts: 57
Comments: 9352
mvp

David,

Have a look at this link and see if this helps  Click here

 

Fri, 11/25/2022 - 01:13

Fix Disk Corruption

Inject Device Drivers in Acronis Media Builder

Using VSS Doctor

 

Products: True Image 2014, 2015, 2016 2017, 2018, 2019, 2020, 2021, Acronis Revive,
david fowler
Beginner
Posts: 2
Comments: 3

Thanks guys. So the two issues I have are:

1. I does show up in windows, and the software will see it for a backup. (Want to clone not backup).

2. It doesn't show up in the software except when doing a back up. So I can't add a new disk or make a bootable recovery partition on it.

 

It worked fine with my old seagate drive, I just found that when I had a catastrophic error the other day and did the recover it was super slow and painful to use. (took over 18 hours to do the recovery.) So I wanted a much faster SSD option. I've already purchased the drive it's just not selectable from the software.

 

Thanks.

Wed, 11/30/2022 - 21:50
david fowler
Beginner
Posts: 2
Comments: 3

Ok update, buddy who tested it and sent me the drive said try a different port.. lo and behold. Sucks it only recognizes it on the USB2 port and not the USB3 port. As a funny side point my current external gaming drive which is a Cuda is recognized by the software. So after a speed test I might swap the new SSD for the old one as the clone/gaming drives.

Wed, 11/30/2022 - 22:28