nothing works nothing

okay I upgrade from 2016 ATI and never had issues what so ever loved ATI since 2009 so I'm running Windows 11 on a brand new HP Laptop and I wanted to Clone the SSD to a bigger SSD and it doesn't work i have tried to access the old Backup files on my Network drive it crash as soon as I try to access the Backup Files so far I not impressed with ACP

well I'm to the point nothing works everything crashes. so for a last ditch effort I made a backup just for giggles so I thought i can make a BRAND NEW FULL BACKUP of this here NEW HP Laptop then I'll do some testing and try the way everybody to clone a new drive take old one out and install new one then run recovery and then clone okay no problem can try then BUT i want to check and make sure ACP will see the Band New Backup that I made with ACP on a network Drive CRASHES CRASHES CRASHES so nope I'm done how do I get refund for this piece of CRAP now BECAUSE NOTHING WORK EXCEPT THE BACKUP BUT I CAN'T ACCESS THEM ONCE THEY'RE BACKUP USELESS TO ME
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Duane, if you really are 'done' with trying to use ACPHO then I would suggest giving Macrium Reflect free version a try and see if the issue here is the application being used or the way the HP laptop is setup etc?
Otherwise, you have access to full Acronis Support via your ACPHO subscription and can raise this issue direct with them by opening a support case.
I would expect that your new HP laptop has a NVMe M.2 SSD and may be setup in RAID controller mode for that drive plus may also have BitLocker encryption involved, which can all complicate the actions you are looking to do here.
This is where you need to be using the Acronis 'Simple' version of bootable rescue media which uses WinPE (created from the Windows Recovery Environment of the new Win 11 laptop) - that media will have support for the majority of the above components unless the laptop is using the latest Intel VMD controller.
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Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Duane Totty wrote:well I'm to the point nothing works everything crashes. so for a last ditch effort I made a backup just for giggles so I thought i can make a BRAND NEW FULL BACKUP of this here NEW HP Laptop then I'll do some testing and try the way everybody to clone a new drive take old one out and install new one then run recovery and then clone okay no problem can try then BUT i want to check and make sure ACP will see the Band New Backup that I made with ACP on a network Drive CRASHES CRASHES CRASHES so nope I'm done how do I get refund for this piece of CRAP now BECAUSE NOTHING WORK EXCEPT THE BACKUP BUT I CAN'T ACCESS THEM ONCE THEY'RE BACKUP USELESS TO ME
Dear Duane,
I'm very sorry to know about your negative experience! If you agree to give us a second chance, I'll open a support ticket for investigation, so that our engineers can look into the issue and help. Please let me know, if I shall proceed with opening a ticket. I'm sure we'll be able to solve the issue!
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Best regards,
Ekaterina Surkova | Forum Moderator
Information provided AS-IS with no warranty of any kind.
To contact support, please follow http://www.acronis.com/en-us/support
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings
MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!