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Trial Expired Notification (Full License but need Trial removed from account)

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Beginner
Posts: 1
Comments: 2

I have an annoying notification popping up on my Acronis True Image Account.

It keeps telling me my 1TB Cloud trial is expired.

It was only a trial and I would like it removed from my full purchased license. (2021)

I was wondering if a moderator could remove this for me?
There was a post similar to this one called "Is it possible to remove old expired license from Backup 12.5?" under Acronis Cyber Backup 12.5

Thank you

- Dylan

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Legend
Posts: 110
Comments: 28792

Dylan, you will need to wait on Ekaterina responding to this topic or else send her a private message.

Forum Moderator
Posts: 242
Comments: 7052

Hello Dylan,

thank you for your posting! Asked my colleagues to remove the expired Cloud from your account.

Forum Member
Posts: 18
Comments: 12

Ekaterina, please do the same for me

Acronis Support
Posts: 0
Comments: 488

Dear billy kidd,
Thank you for reaching out. We have contacted our colleagues; they will delete the expired Cloud soon.

Beginner
Posts: 0
Comments: 1

Ekaterina, please do the same for me

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Forum Moderator
Posts: 242
Comments: 7052

ΔΗΜΗΤΡΙΟΣ ΧΡΙΣΤΟΔΟΥΛΟΥ wrote:

Ekaterina, please do the same for me

Hi! Sorry for the delayed response! Asked my colleague to remove the expired trial. 

Forum Moderator
Posts: 242
Comments: 7052

ΔΗΜΗΤΡΙΟΣ ΧΡΙΣΤΟΔΟΥΛΟΥ wrote:

Ekaterina, please do the same for me

ΔΗΜΗΤΡΙΟΣ, we checked your account and see only an old trial for Acronis True Image 2020 - my colleague says that we can only remove it completely with all the associated Cloud backups tied to this account - can you confirm that there are no backups in Cloud that you need?