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Acronis Cyber Protect Home - Not detecting internal drive to create an image backup

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Beginner
Posts: 3
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I created a new rescue bootable usb stick and when upon browsing for internal drive to backup, it does not show up.  Is there a fix for this?  This is the reason why I upgraded to this version.  I'd really like to get this to work as it is crucial to backing up my laptop and desktop.  Both are brand new machines.  Dell Latitude 3420 and an Inspiron Desktop.

 

 

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