Skip to main content

Acronis Cyber Protect Home Office on Mac Persistent Error

Thread needs solution
Beginner
Posts: 2
Comments: 5

 Acronis Cyber Protect Home Office on PC runs smoothly & without errors. However, same cannot be said for my Mac. I continue to receive "The last backup failed. Unknown error". The error log (below) says "error 0xfff1: Resource deadlock avoided" (among other things) and no matter what I do to try and resolve it, its unsuccessful.

Since I am testing the software as a trial before buying, if I cannot backup my Mac, I'll have to look for another solution (I really want to use Acronis, though).

Environment : MacOS Catalina ver. 10.15.7    Acronis Cyber Protect Home Office ver. 26.0.39605

Solutions tried :
a) First Aid on Mac. Errors found. Couldn't correct errors.
b) Reformatted disk. Restored from Time Machine backup. Ran First Aid. No errors found.
c) Deleted backup job each attempt. Deleted any partial backup completed each attempt.
d) Uninstalled Acronis software. Downloaded and reinstalled software.
e) Error received regardless of backup destination (NAS or Acronis Cloud)
f) Opened a support ticket. Haven't heard back yet.

SO, HAS ANYONE ELSE EXPERIENCED THIS PROBLEM OR HAVE ANY SOLUTION RECOMMENDATIONS ?

Rob -

========================

Error log :
2021-10-22T20:59:23:212-07:00 4646292928 I00000000: -----
2021-10-22T20:59:23:213-07:00 4646292928 I00000000: Acronis Cyber Protect Home Office Demon started. Version: 26.0.1.39605.
2021-10-22T20:59:23:220-07:00 4646292928 I013C0006: A871C543-69F9-4FF5-8BD7-564B6557E56B
2021-10-22T20:59:23:227-07:00 4646292928 I00640002: Operation MacMini to NAS started by schedule.
2021-10-22T20:59:23:331-07:00 4646292928 I013C0000: Operation: Backup
2021-10-22T20:59:23:332-07:00 4646292928 I0064000B: Priority changed to Low.
2021-10-22T20:59:23:633-07:00 4646292928 I00000000: Found mounted share: smb://nas/Acronis%20Backup%20-%20Macmini/MacMini to NAS.tibx => /Volumes/Acronis Backup - Macmini/MacMini to NAS.tibx
2021-10-22T20:59:23:868-07:00 4646292928 E00000000: Can't read slices: Error 0x40011: The specified file does not exist.
| line: 0xaa33a143c434a604
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/home/backup_worker/impl/backup_worker.cpp:182
| function: ReturnCodeToError
| line: 0xaa33a143c434a604, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/home/backup_worker/impl/backup_worker.cpp:182, ReturnCodeToError
| $module: ti_demon_macia64_39605
|
| error 0x40011: The specified file does not exist.
| line: 0xc8d8731ce106f9c2
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/archive/ver3/adapter/error.cpp:52
| function: ConvertArchive3Error
| line: 0xc8d8731ce106f9c2, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/archive/ver3/adapter/error.cpp:52, ConvertArchive3Error
| $module: ti_demon_macia64_39605
2021-10-22T21:04:57:533-07:00 4646292928 E029B0FFF: Error 0x29b0fff: Unknown error
| trace level: error
| line: 0x8ba4fa0bac28c374
| file: e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569
| function: operator()
| line: 0x8ba4fa0bac28c374, e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569, operator()
| function: file_backup_run
| path: /Volumes/Acronis Backup - Macmini/MacMini to NAS.tibx
| $module: disk_backup_macia64_1013
|
| error 0xfff1: Resource deadlock avoided
| line: 0x8ba4fa0bac28c374
| file: e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569
| function: operator()
| line: 0x8ba4fa0bac28c374, e:/jenkins_agent/workspace/ati-disk_backup/1013/product/main/core/resizer/archive3/backup_partition.cpp:1569, operator()
| function: read
| path: /System/Volumes/Data/Users/RobLinda/Library/Mobile Documents.1073438692/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist
| code: 0xb
| $module: disk_backup_macia64_1013
2021-10-22T21:05:01:898-07:00 4646292928 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcedb
| file: /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/products/imager/demon/main.cpp:741
| function: main
| line: 0x9f2c53c72e8bcedb, /Users/hudson_agent/bs_hudson/workspace/ati-main-mac-ati/644/product/products/imager/demon/main.cpp:741, main
| $module: ti_demon_macia64_39605

0 Users found this helpful
Legend
Posts: 106
Comments: 26369

Robert, sorry to read of the issues you are hitting with ACPHO for Mac!

The only suggestion I can offer is to upgrade to the new build 39702 that was released yesterday and see if this makes any difference to the issues?
Note: the release notes for the new build make no mention of what exactly is being fixed other than the vague "Bug fixes and other improvements" reference.

Caveat: I am a Windows user with no direct experience of using ATI on any Mac.

Beginner
Posts: 2
Comments: 5

Steve-

Thanks for the recommendation. Since posting this question, I did hear back from Acronis support asking me to try it again with the new build, but (alas) still receiving the same error.

rob

Legend
Posts: 106
Comments: 26369

Rob, I guess that you are going to have to work directly with Acronis support on this issue and keep the conversation going with them.

Just looking at the snippet of log data you posted above;

| error 0xfff1: Resource deadlock avoided
..
| function: read
| path: /System/Volumes/Data/Users/RobLinda/Library/Mobile Documents.1073438692/com~apple~mail/Data/MailData/ubiquitous_SyncedSmartMailboxes.plist
| code: 0xb

Have you tried the backup when your mail client is not active / running?  The above seems to be suggesting some conflict happening in that area?