Skip to main content

Bitdefender and latest update killed my boot drive

Thread solved
EdF
Forum Member
Posts: 7
Comments: 75

Decided after being nagged daily to upgrade to the latest release of ACPHO.  WOW what a disaster.  Bitdefender flagged it multiple times and all the "repairs" killed my boot drive.  Then I go to use my repair USB stick and of course it was not bootable.  Fortunately I had a laptop to rebuild it and was able to do a full restore on my PC.  Thanks Acronis for saving me from jumping out my first floor window.  :D

ANYWAY I have Googled this and it seems to be an issue, although Bitdefender didn't flag the ORIGINAL install of ACPHO.  I have always had "Active protection" fully disabled which was the only suggestion I found on how to get around this.

Any fixes or instructions on how to deal with this?

0 Users found this helpful
Legend
Posts: 110
Comments: 28569

First comment:  Open a Support Case directly with Acronis to report this issue and make them fully aware of the distress and pain that it caused!

Next, when doing the upgrade, select to do a Custom Install then deselect all options except for the basic Backup & Recovery feature, i.e. deselect Active Protection, Cyber Protection and Try&Decide (the latter because you may also get nagged about not having Windows Core Isolation not enabled for device security and Try&Decide installs tib.sys which prevents this!

EdF
Forum Member
Posts: 7
Comments: 75

LOL, thanks.  I'm afraid to go through all this again.  Just finished making THREE USB recovery drives!  Never have too many backups!

EdF
Forum Member
Posts: 7
Comments: 75

Well, that idea was a fail. :(   Didn't work. Same thing happened.  Killed my boot drive so I had to restore again.    I sent a support request to Acronis and the reply was "Make an appointment and call us."  Nahhh, no time or patience for that I replied so they told me to turn off Bitdefender. LOL  Nope, same errors and same crash.  Restore again!  I guess Bitdefender is wired into the OS even if disabled. 

I have other AV's so I removed Bitdefender and will try again with Malwarebytes next.  

EdF
Forum Member
Posts: 7
Comments: 75

Uninstalled Bitdefender fully and installed Malwarebytes.   Initial attempt failed with that with a message to "turn off AV and try again" and turning that off via their control panel allowed me to install the Acronis update and there was no problem turning MWB back on. 

Beginner
Posts: 0
Comments: 1

There have been a lot of complaints about Bitdefender lately. Any third-party antivirus is a ransomware program, in fact, the antiviruses themselves work as a virus and it is very difficult to remove them. Windows has its own built-in antivirus, which works great and others put only to create a problem.

EdF
Forum Member
Posts: 7
Comments: 75

Hollie Hewitt wrote:

There have been a lot of complaints about Bitdefender lately. Any third-party antivirus is a ransomware program, in fact, the antiviruses themselves work as a virus and it is very difficult to remove them. Windows has its own built-in antivirus, which vworks great and others put only to create a problem.

The only way I was able to load the latest update was to remove Bitdefender completely, install the Acronis update then reinstall Bitdefender.

 

Been upgrading Acronis probably over 10 years since it was called something else (forgot the old name) and find it to be the absolute best backup software.  They need to release a BASIC BACKUP ONLY option application without all the useless bloat and stop trying to be everything else.  After this sub runs out I'm dropping back to my 2020 version which I own (no more of this subscription crap) which I am still using on my Win 11 laptop and it works fine. I don't need all this junk they added on top of what is the best backup software.  .  

Legend
Posts: 110
Comments: 28569

EdF wrote:

The only way I was able to load the latest update was to remove Bitdefender completely, install the Acronis update then reinstall Bitdefender.

Been upgrading Acronis probably over 10 years since it was called something else (forgot the old name) and find it to be the absolute best backup software.  They need to release a BASIC BACKUP ONLY option application without all the useless bloat and stop trying to be everything else.  After this sub runs out I'm dropping back to my 2020 version which I own (no more of this subscription crap) which I am still using on my Win 11 laptop and it works fine. I don't need all this junk they added on top of what is the best backup software.  .  

 With the latest ACPHO build #40107 (for 2023) you can now do a custom install and deselect all features other than the core Backup, Recovery and Clone option.

Under the covers, ACPHO is using Bitdefender for the Cyber Protection / antivirus feature, so any conflict with the full blown Bitdefender might come from trying to run different versions of the same core code!

EdF
Forum Member
Posts: 7
Comments: 75

 

@steve smith you mentioned that to me in an earlier post   Deselecting didn’t work   I had to remove bitdefender, install acronis then reinstall bitdefender