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Cannot Recover Backup in Recovery Environment

Thread needs solution
Posts: 1
Comments: 0

Hi There,


I'm trying to restore a backup of my Ubuntu machine onto my new laptop which I took an image of with Acronus Cyber Protect Home Office Rescue Media.

I've booted into the Recovery Environment and chosen the backup to restore, it gets right to the end and then says "Recovery Operation Failed". When checking the logs I get an a few errors,

ERROR: Faile to read the snapshot manager drive.

ERROR: Unknown status

ERROR: The media in the drive may have changed.

ERROR: Recover operation failed.

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Support Engineer
Posts: 9
Comments: 19

Hi Phantom. 

Please open a case with our support team to receive assistance with this immediately.

Thank you for your time.