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Computer won't shutdown after backup

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Beginner
Posts: 2
Comments: 2

Hello,

I am using Acronis True Image 2021 on two computers running Windows 10. I have scheduled a incremental backup on a shared drive every day at 6.30 pm. The computers are left on for backup after business hours. It sometimes happens that the computers don't shutdown after the backup and sometimes the backup runs on the morning of the next day. What can be the reasons that TI2021 is not working properly sometimes?

Achim

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Acronis Support
Posts: 0
Comments: 489

Dear Achim Klein,
Do you have some antivirus software besides Acronis turned on?
Does silent mode turned on as well?

Legend
Posts: 110
Comments: 28569

Achim, I would suggest looking at the backup logs for the tasks that do not shutdown the computer when complete, perhaps comparing the log for a failed shutdown with a log from a time when all went as expected.

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below. 
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.1.1)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Beginner
Posts: 2
Comments: 2

Daria Sorokina wrote:

Dear Achim Klein,
Do you have some antivirus software besides Acronis turned on?

No, just Windows Defender

Does silent mode turned on as well?

No, silent mode is off.

Achim

Beginner
Posts: 2
Comments: 2

Hello Steve,

thank you for your reply. I don't see any issues in the log. The tasks were running properly the whole last week from monday to friday and on Monday 26th. But there is no log on Tuesday, 27th. Also the activity screen at TI2021 shows no activity, just as if the task would't have existed:

Regards,
Achim

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Legend
Posts: 110
Comments: 28569

Achim, if a backup task is not run when scheduled then any information about that task would be found in the Schedule2 log at around the time that the task was due to run.