How can I reach someone in support who can really help with recovery from cloud backup?
Who at Acronis who can really help with a recovering a ~750GB cloud backup of a secondary drive? Besides data it has some programs installed to it that should only be lost if absolutely necessary. CPHO on Win10 Pro 64. So far these steps have failed that were advised by two different support agents:
1. disk recovery using acronis desktop app. Result: .log shows "Error 0x2160008: A format/resize error," after ~2 hrs.
2. WinPE-based bootable USB on another x86 (32-bit) system. Result: "Recover operation failed" after ~2 hrs.
3. Files recovery window from acronis desktop app simply closes after <1 hr without adding any log file to C:\ProgramData\Acronis\CyberProtectHomeOffice\Logs\ti_demon.
4. Files recovery of several selected folders (~60GB) using browser, which I was told is more robust that desktop app. Result: MS Edge says "Couldn't download - Something went wrong"
I was eventually able to download one 1.4GB folder (.zip), but all other folders I attempt to download first report substantial progress, then the "Unconfirmed ____.crdownload" files disappear and Edge says "Couldn't download - No file."