Suddenly unable to backup - two different errors
Please bear with me as this has been quite a saga. Yesterday, all acronis backups stopped working with either of 2 different errors. One was Cannot open metadata input/output stream. The other was Access to the file is denied.
Today tried various things in knowledge base articles with no success. These included a repair, then a reinstallation - first reclaiming the jobs (but they didn't work when I tried doing a few) and then reloading the saved configuration.Since then the jobs show no file information.
Did a chat with a rep but have got nowhere. Was told to delete all the jobs that showed the metadata error even though this would mean having to do big jobs all over again and lose all the history. The other error - file one - they wanted to remote into my PC to look at files but I'm afraid I don't let anyone do that. They have given ftp credentials to upload various things with loads of links that I haven't yet had a chance to review.
While in the chat I tried deleting a small job with the metadata error. It would not delete - gave an error that the corresponding file is currently available. Rep told me to turn off protection, stop all the services for Acronis and then try again. Two services would not stop, the Cyber Protection service with access denied and the other saying something about not appropriate, and again the job will not delete.
If created from scratch a job to back up the same folders runs without a problem. But I can't redo all my jobs as, apart from the time it would take to reload them all to the cloud, I would run out of my subscription space. I can't delete any of the old data. I went on the web interface to try it there but it just says it is locked etc and won't delete. Am baffled as to why this suddenly started happening - there seems no way forward as I can't actually back up anything and probably can't restore either. Can anyone help please?