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Use Rescue Boot DVD to stay on the screen without operation window?

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Beginner
Posts: 1
Comments: 1

I use Acronis Cyber Protect Home Office to successfully create Media Builder DVD,
When I want to perform recovery operations through Media Builder DVD,
The loading at the beginning seems to be normal, and it always stays on this screen until the last moment. There is no working window. I waited for a long time. I used the mouse to click the pattern in the lower right corner and there was no response.
When I thought it was a problem with the Acronis Cyber Protect Home Office version,
I tried to change the installation of the 2019 version and re-create the Rescue Boot DVD, but it also did not improve.

I also tried to use other software's Rescue Boot Media test, which is normal.

My operating system is WIN10 64-bit,
I must say that Media Builder DVD was used normally a few months ago

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Legend
Posts: 106
Comments: 26369

Welcome to these public User Forums.

I am not aware of any issues of the type you describe for the ACPHO rescue media and if this is also being seen for the ATI 2019 rescue media, then it seems to be more likely a problem with either the DVD drive or PC?

I very rarely use DVD media as I normally either use a USB memory stick or HDD for booting from rescue media, or else just create a .WIM file of the rescue media and work with that instead (adding it to the Windows Boot Manager as a boot option).

I would suggest trying to boot from a Windows 10 install DVD and see if that gets to the expected initial panels or not?

Beginner
Posts: 1
Comments: 1

Steve Smith wrote:

Welcome to these public User Forums.

I am not aware of any issues of the type you describe for the ACPHO rescue media and if this is also being seen for the ATI 2019 rescue media, then it seems to be more likely a problem with either the DVD drive or PC?

I very rarely use DVD media as I normally either use a USB memory stick or HDD for booting from rescue media, or else just create a .WIM file of the rescue media and work with that instead (adding it to the Windows Boot Manager as a boot option).

I would suggest trying to boot from a Windows 10 install DVD and see if that gets to the expected initial panels or not?

Thank you, I completely deleted Acronis Cyber​​​​Protect Home Office (also deleted Acronis Secure Zone), and then reinstalled, and the problem was solved