Acronis Disk Director 11 and 12 do not recognize external Hard Disk

Thread needs solution

Karl Rothenhöfer

Beginner

Posts: 1

Comments: 3

Acronis Disk Director erkennt externes Laufwerk nicht richtig!

Ursprüngliche Randbedingungen und Maßnahmen:

Problem
Acronis Disk Director 11	ADD erkennt externes Laufwerk sagt jedoch, das Laufwerk sei nicht formatiert
Randbedingungen
Rechner (Desktop)	Gigabyte, EX58-UD3R mit Intel i7 quadcore
OS	Windows 7 64 bit
Laufwerk	WD My Book 2.794,4GB, MBR, USB3 über USB-HUB
Windows lesen und schreiben	Alles in Ordnung
Paragon Partition Manager:	Alles in Ordnung
Windows Datenträgerverwaltung	Alles in Ordnung
Maßnahmen
Update ADD 11 auf neueste SW	ADD erkennt Laufwerk überhaupt nicht mehr!
Update ADD 11 zu ADD 12	Kein weiterer Einfluss auf Problem
Update Firmware des Laufwerks	Kein weiterer Einfluss auf Problem
Wechsel zu Windows 7 32 bit auf selbem Rechner (dual boot)	Alles gleich wie bei Windows 7 64 bit
Wechsel auf anderen Rechner ohne USB HUB (Laptop)	Alles gleich wie vorher auf Desktop über USB HUB

Fri, 04/28/2017 - 10:54

Karl Rothenhöfer

Beginner

Posts: 1

Comments: 3

Acronis disk director does not recognize external drive!

Additional Infos and measures taken:

Problem
Acronis Disk Director 11	ADD recognizes external drive but says that it is not formatted
Additional Infos
Computer (Desktop)	Gigabyte, EX58-UD3R mit Intel i7 quadcore
OS	Windows 7 64 bit
External disk	WD My Book 2.794,4GB, MBR, USB3 über USB-HUB
Windows read and write	Everything ok
Paragon Partition Manager:	Everything ok
Windows Drive Administration SW	Everything ok
measures
Update ADD 11 with most recent SW	ADD does not recognize Drive at all
Update ADD 11 to ADD 12	No further impact on problem
Update Drive Firmware	No further impact on problem
Change to Windows 7 32 bit on same computer (dual boot)	Same as before with Windows 7 64 bit
Change to other computer without USB HUB (Laptop)	Same as before with desktop and USB HUB

Fri, 04/28/2017 - 11:17

Karl Rothenhöfer

Beginner

Posts: 1

Comments: 3

Help would be greately appreciated.

Fri, 04/28/2017 - 11:18

Ekaterina

Forum Moderator

Posts: 112

Comments: 4331

Hello Karl,

Thank you for your posting! What is the logical sector size on the disk? Acronis Disk Director only supports disks with 512 bytes logical sector size. If the logical sector size is 512 and connecting the drive via a USB port directly also doesn't help, I'd recommend raising a support ticket, so that our engineers can investigate the issue and find the root cause of why the drive is not recognized.

Thank you,

Fri, 05/19/2017 - 16:21

Karl Rothenhöfer

Beginner

Posts: 1

Comments: 3

Hello Ekaterina,

Thank you for your reaction on my issue.

Logical sector size indeed exeeds 512 Bytes (my disk has 4096 Bytes per sector). It is a pity, that a famous program like Acronis Disk Director cannot support this.

Regards

Karl

Thu, 05/25/2017 - 10:36