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Acronis Disk Director 11 and 12 do not recognize external Hard Disk

Beginner
Posts: 1
Comments: 3

Acronis Disk Director erkennt externes Laufwerk nicht richtig!

Ursprüngliche Randbedingungen und Maßnahmen:

Problem

 

Acronis Disk Director 11

ADD erkennt externes Laufwerk sagt jedoch, das Laufwerk sei nicht formatiert

Randbedingungen

 

Rechner (Desktop)

Gigabyte, EX58-UD3R mit Intel i7 quadcore

OS

Windows 7 64 bit

Laufwerk

WD My Book 2.794,4GB, MBR, USB3 über USB-HUB

Windows lesen und schreiben

Alles in Ordnung

Paragon Partition Manager:

Alles in Ordnung

Windows Datenträgerverwaltung

Alles in Ordnung

Maßnahmen

 

Update ADD 11 auf neueste SW

ADD erkennt Laufwerk überhaupt nicht mehr!

Update ADD 11 zu ADD 12

Kein weiterer Einfluss auf Problem

Update Firmware des Laufwerks

Kein weiterer Einfluss auf Problem

Wechsel zu Windows 7 32 bit auf selbem Rechner (dual boot)

Alles gleich wie bei Windows 7 64 bit

Wechsel auf anderen Rechner ohne USB HUB (Laptop)

Alles gleich wie vorher auf Desktop über USB HUB

 

Beginner
Posts: 1
Comments: 3

Top

Acronis disk director does not recognize external drive!

Additional Infos and measures taken:

Problem

 

Acronis Disk Director 11

ADD recognizes external drive but says that it is not formatted

Additional Infos

 

Computer (Desktop)

Gigabyte, EX58-UD3R mit Intel i7 quadcore

OS

Windows 7 64 bit

External disk

WD My Book 2.794,4GB, MBR, USB3 über USB-HUB

Windows read and write

Everything ok

Paragon Partition Manager:

Everything ok

Windows Drive Administration SW

Everything ok

measures

 

Update ADD 11 with most recent SW

ADD does not recognize Drive at all

Update ADD 11 to ADD 12

No further impact on problem

Update Drive Firmware

No further impact on problem

Change to Windows 7 32 bit on same computer (dual boot)

Same as before with Windows 7 64 bit

Change to other computer without USB HUB (Laptop)

Same as before with desktop and USB HUB

Beginner
Posts: 1
Comments: 3

Top

Help would be greately appreciated.

Forum Star
Posts: 38
Comments: 1961

Top

Hello Karl,

Thank you for your posting! What is the logical sector size on the disk? Acronis Disk Director only supports disks with 512 bytes logical sector size. If the logical sector size is 512 and connecting the drive via a USB port directly also doesn't help, I'd recommend raising a support ticket, so that our engineers can investigate the issue and find the root cause of why the drive is not recognized. 

Thank you,

Beginner
Posts: 1
Comments: 3

Top

Hello Ekaterina,

Thank you for your reaction on my issue.

Logical sector size indeed exeeds 512 Bytes (my disk has 4096 Bytes per sector). It is a pity, that a famous program like Acronis Disk Director cannot support this.

Regards

Karl