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Acronis Disk Director Problem

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Beginner
Posts: 1
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I had ADD12 (build 12.0.96) up to now on Win 10 and everything was fine. Just now I added an 8TB

drive and ADD gives me three error messages. See Pictures.

With the Win 10 Disk Management, I could format the disk and rename the drives (Q, S).

Everything seems to be OK, but ADD12 complains about a disk sub system...

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Forum Moderator
Posts: 209
Comments: 6683

Hello vieirae,

welcome to Acronis forums! I'm afraid this is a known issue in Acronis Disk Director 12.5 (the product errors out with "Failed to obtain actual information about the disk sub system" when 8TB or larger external drives are connected) and the fix is currently planned for the future major version.