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ADD Home - No Bootable Drives found

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Beginner
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Urgent- Help needed -
Purchased and Installed ATI and ADD last night - ATTEMPTed to Create new partition- CRASH on attempted REBOOT.
 
Gentlemen,
To Preface,   we use your Enterprise products for our Navy client miltary servers and are very happy with Acronis and are presently in process of purchasing UPGRADES for all of them to your latest version w/ Unv. restore.
 
 
 
However,  yesterday I purchased ATIH and ADD package, installed it on my HP DV6 laptop (VISTA 64) in order to use the Imaging functions predominantly for Disaster recovery.
I installed ATIH first (long 64bit Ser.No.) and then ADD.  I had to reboot inbetween because the ADD would not complete.  
 
When I did get ADD installed, I created ( or attempted to create ) a H: partition from the extra space on my C: drive.  
 
I used the Manual vice Auto path, and I selected to create the partition from the extra space on the C: drive.  I selected the maximum that ADD suggested (124Gb-- Which left  about 20 Gb left on C:.    It asked to reboot and I did. 
 
What I got next was a Black Srceen-- No Bootable Devices found error.--
 
I googled and found several very similar posts in your old Forums.
 
 
I have done NOTHING else right now and want to know how to procede.  The only options avialable on the Laptop are a complete System Restore to Factory (which I DONT want to do).
 
I do have a HP Recovery set I made when I started the Laptop for the first time.
 
I did not get far enough (obviously) to make an Acronis boot disk.
 
 
I am standing by for your directions.  
 
 
Dale A. Birosh MCSE- Security
619.972.4849
USPACFLT KM /Security Consultant
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Comments: 4263

Is the computer still sitting on the black screen? If so, you should be safe to reboot. There's not much else you can do anyway.

DD is several years old. When installing both it and a newer version of TI (like 2009), it's best to install DD first, reboot and then install TI. There have been reports of quite a few problems caused by installing DD after TI.

If you have another computer available (if this one won't/can't boot back into Windows), you can download the ISO file for DD from your Acronis account and create a new DD CD with an ISO capable burning program. This ISO contains updated drivers that may work better on the computer.

These are some general rules that should be followed before making partitioning changes:

  • Create the bootable media (this would be the DD CD), boot it and make sure it runs properly and sees all of your drives.
  • Create a backup image of the entire drive prior to making any partitioning changes. This is very important regardless of the software being used. There is always the chance that something may go wrong.
  • When doing any procedure from Windows that will require a reboot to finish, it's best to cancel it and boot to the DD CD instead. This gets Windows and reboot out of the process. It also allows you to have control over the process and see where the problem is if one occurs.

If the computer won't boot back into Windows, post back with exactly what happens, including any error messages.

Beginner
Posts: 1
Comments: 5

Thank  you for the prompt response.

First -- Strong Suggestion, --  On your PURCHASE email when a person buys the combo ATIH and DD,  PUT IN BIG RED LETTERS--- Install DD FIRST!!!!   -- Please help others who will have this problem.

Second,  I am gong to download the DD CD now.  HOWEVER  since my email that I recieved my License info on is ON My laptop that is broken, I cannot register ATIH or DD!    Can you resend me the License info for my purchase to dale.birosh@navy.mil and dbirosh@att.net again.

Third, I attempted to reboot and it still shows "No Bootable Device...."  Once I put the Bootable CD into the laptop, what steps should I take to rectify the problem with this issue????

 

Thanks,

Dale

 

 

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I agree that there should be a warning about installing DD when newer versions of TI are already installed. However, only Acronis can make those changes.

If you haven't registered with Acronis, they probably won't be able to access your information. Do you have your emails saved on the email server? If so, you should be able to access them via an online account (if available). Can you access your order through the website with which you placed it (Digital River, CleverBridge, etc.)? Normally, there are ways to find recent orders.

Do you have a standard XP CD or Vista DVD available? If you can repair the MBR, the computer should boot. Acronis also has an MBR Repair ISO download, but it doesn't work on all systems. Specific instructions can be provided, if necessary.

The problem seems to be that DD wrote the MBR code to start DD and make the changes, but then it couldn't boot. As a result, the MBR has not been returned to its original state. Errors like these are one of the reasons it's recommended to do the procedures from the CD instead of having to reboot from Windows.

Beginner
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Mudcrab,

Thanks.   I thought you worked for Acronis???  Is anyone from Acronis monitoring this thread???

I have no email archived on my ISP.   I need to get the purchase info sent to me again. 

Do you know of a person at Acronis that I could email to discuss this.

 

Dale

Beginner
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Comments: 5

MudCrab,

Okay,   I got the new reciept from Cleavebridge  and registered my products and burnt a ADD CD.  It  booted on my CD.

I am at the main console.  ( I choose Manual).

I see my C: drive 265 GB,  D: (HP recovery) 15 gb and 864 Kb unallocated.... It looks like nothing took on my attempt to repartition.

WHAT do I do now????? 

1. Should I try to check/repair the MBR??? like they suggested in the old forum posts that  I referenced above?

2. Can I do a backup to an external USB HDD from this window ? (Should do this first no??? ;-) )

 

Thanks  for all you help and attention.  You should be on Acronis staff.

 

Dale

 

 

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Dale A Birosh wrote:

I see my C: drive 265 GB,  D: (HP recovery) 15 gb and 864 Kb unallocated.... It looks like nothing took on my attempt to repartition.

That's a good sign. Check if the C: (265GB) partition is shown as Active (it should be).

1. Should I try to check/repair the MBR???

That's the first thing I would try. You can download the Acronis MBR fixer ISO (linked above) and create a CD. Boot to it and select to repair the MBR. Then see if the drive will boot.

If you do have a standard XP CD or Vista DVD, instructions can be provided to fix the MBR if the Acronis method doesn't work.

2. Can I do a backup to an external USB HDD from this window ? (Should do this first no??? ;-) )

This is certainly an option. The answer depends on how valuable your data is. Fixing the MBR shouldn't cause any problems. However, if you don't have a backup, it would be good to create one either before or after the MBR fix so that you have it before you do the partitioning changes. Note that you would need to create a TI CD and boot to it to create the backup image (DD doesn't do that).

Beginner
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Comments: 5

Good morning MudCrab,

I see the C: drive when I use the DD CD,  but it states  C: 285.6 GB FS: NONE Partition: 0x7 (NTFS, HPFS). 

I tried to boot up Puppy Linux to the CD in order to "see" the files on C:  so I could copy over.   No Luck.  It showed the D: drive and my USB HDD drive that I was hoping to copy to.

When I tried to use the VISTA recovery disk that I downloaded off the internet, (http://neosmart.net/wiki/display/EBCD/Recovering+the+Vista+Bootloader+from+the+DVD) it just said No bootable media , it stated NTLDR is missing.

I tried to use F12 to force a boot from CD (also changed the boot order to CD first in the BIOS setup)

I then tried to run the CD that has the MBR fix software, but it does not load... same NTLDR is missing error.  So I googled for NTLDR errors and found that my memory stick that was in the laptop might be causing the NTLDR error. 

I removed it and then CTRL+ALT+DEL and put in the 64 bit recovery disk I made again.  IT  came up with a different screen....  ---WINDOWS BOOT MANAGER ---

WINDOWS SETUP [EMS Enabled] - Which I clicked on.....

And I got the WINDOWS VISTA Install Window!!!!  And the "repair your computer " selection!  .... Selected Command Prompt

I attemted the attempt automatic repair option and ...

It said : Root Cause:   Boot sector for system boot partition is corrupt-----  Repair action: Boot sector Repair....  REBOOT!

IT ran though CHKDSK and there were alot of errors.  Then it said to reboot.  So I did and took out the CD.  It BOOTED and showed Acronis DD activity on the black screen and then BOOTED  back tot VISTA!!!!!

WHEEEWWW!!!!  The VISTA repair disk that I downloaded WORKED! (after I removed my memory stick).... I am going to back up COMPLETELY and then UNINSTALL DD  and ATIH. .

 Question:  Should I reinstall DD first? Then ATIH???

THanks!!!!

Dale

 

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Dale:

Interesting that DD messed up the Partition Boot Record (PBR) instead of the Master Boot Record (MBR). For its reboot, it must have modified the loader in the PBR - I wasn't aware that it worked this way. Normally, I avoid issues like this by always doing partition operations from the Acronis boot CD.

To answer your question, yes; reinstall DD first and then TI last. Then create another Acronis recovery CD using Bootable Media Builder. Include both the "Full" and "Safe" mode versions of DD on your recovery CD. The "full" mode version is Linux-based and supports USB devices as well as internal IDE and SATA hard disks, IF it has updated Linux drivers for your laptop's hardware. The "safe" mode version is DOS-based and only supports devices that are enumerated by your laptop's BIOS. Since DD is getting fairly old now, its list of Linux drivers is getting dated, so you may need the "safe" mode version. In fact, from your description of the original problem, you will need the safe-mode version. If the safe mode version works with your laptop's disk you will find it to be more convenient to use anyway since it boots faster.

Also, be aware that Acronis has posted an up-to-date ISO of the DD full-mode recovery CD that supports much more hardware. You can download a copy by logging into your account on the Acronis web site and browsing to your Registered Products page. Click on DD and look for the Bootable Media download.

After backing up your disk with TI, try your partition operations again but only from the recovery CD while Windows is shut down. Knowing that reboot operations fail to recognize your hardware, avoid using the Windows version of DD to do anything that requires a reboot.

If you ever need to fix a damaged PBR again and the automatic repair fails, you can do it manually from the Vista repair CD. Go to the command prompt and start the bootsect command. Type bootsect /help to see the command help file. For example, if your main Vista partition as seen by the Vista Repair CD is C: then you would type bootsect /nt60 c: to fix the partition boot record. DD is still old-school; it creates Windows XP style partitions that would attempt to boot to ntldr as opposed to Vista-style partitions that would attempt to boot to bootmgr. This only matters for the main operating system partition. It is a non-issue for other non-booting partitions.

Beginner
Posts: 1
Comments: 5

K0LO,

 

Thanks, 

I performed a MS backup of the whole C: drive this weekend and uninstalled DD and ATI.  I will put them back on in the order you said.

I made 2 discs from the site on Friday. (ADD and ATIH)  Do I need to make them from ATI also?

I will use ATI to make an image before I do anything to the partitions.  How much space do you guess it will take for a C: drive with about 130 GB?  That is why i wanted to make an H: to move all my files to first...

Also,  Should I shrink the C: Drive first , say to 150Gb, and THEN create an H: from the unallocated space.  Then move my data files over and further shrink C: until i have say a 60 GB  C: and 200 GB H: ???

 

 

Dale

 

 

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Dale A Birosh wrote:
...I made 2 discs from the site on Friday. (ADD and ATIH)  Do I need to make them from ATI also?

The ISO image files posted on the Acronis web site are the most recent versions, so you do not need to create a new bootable CD from the programs.

Dale A Birosh wrote:
I will use ATI to make an image before I do anything to the partitions.  How much space do you guess it will take for a C: drive with about 130 GB?  That is why i wanted to make an H: to move all my files to first...

Do you mean how large will an image be? As a guesstimate, subtract the size of the paging and hibernation files from the USED space on your current disk and then multiply by about 70% to arrive at the estimated image file size. The factor of 70% accounts for the default compression setting of "normal". If your image will contain a lot of uncompressible files (music, photos, videos are already compressed and will not compress much further) then the factor may be larger than 70%. If you want to shrink the size of the image file as much as possible then do a good cleanup -- empty the trash, delete temp files, etc. It will also help to turn off system restore and reboot to clear out all of the restore points, which on Vista may be occupying up to 15% of the used space on the partition. Restore points will not survive imaging anyway, so you might as well delete them.

Dale A Birosh wrote:
Also,  Should I shrink the C: Drive first , say to 150Gb, and THEN create an H: from the unallocated space.  Then move my data files over and further shrink C: until i have say a 60 GB  C: and 200 GB H: ???

That's a possibility but it will involve moving a lot of files. It may be more efficient, if you have the space, to first copy all of the files that you would like to have on the new partition to external storage. Then delete them from the C: partition and defrag thoroughly to reduce C: to its absolute minimum size before creating an image of C:. You could then proceed as follows. Use Disk Director to shrink the C: partition to the desired size. Then create a new partition in the Unallocated Space. Reboot to Vista and format the new partition in Vista. Then copy your files from external storage back to the new partition.