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After reïnstalling DD12 can't find subsystem?

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Forum Member
Posts: 22
Comments: 39

I can no longer use Disk Director 12, it only says "can not retrieve up-to-date information about the disk's subsystem". Removal and reinstallation gives the same error message when starting DD12. What is going on here and how can I solve this?

When I install and old backup from windows no problems. Just when trying to reïnstall.

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I recommend that you run chkdsk /f and scandisk against the drives to make sure the file system is error free. Run Acronis Disk Director with the administrative privileges if not tried before. 

Thank you,