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DD12 licence number rejected when installing v12.5

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Can someone please tell me what gives with DD12.5. I want to get it installed and since I have DD12 I am led to understand that the one licence number should work for both DD12 and 12.5 -- but it doesn't, it is resoundingly rejected. Do I need a new licence number and if so how do I get it? I guess its a case of contacting support. Any help would be most appreciated. Thanks.

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Hello Tracey,

thank you for your posting! To activate Acronis Disk Director 12.5, you'll need a separate upgrade license key. 

Here you can see the release notes with the changes in the new version:

What's new in Acronis Disk Director 12.5

  • The same Acronis Disk Director 12.5 product now supports the server and non-server operating systems. The Server license is required for server operating systems, the Workstation or Home license for other operating systems.
  • Support for Windows Server 2016.
  • Support for native 4K disks (disks that report a 4 KB logical sector size). Previously, only 512-byte emulation disks (512e) were supported.
  • The maximum size of a volume that Acronis Disk Director can manage in the Demo (trial) mode is increased from 100 MB to 10 GB.
  • Compatibility with Acronis True Image 2019. Both products can operate on the same machine and on the same Linux-based bootable media. Use the media builder provided with Acronis Disk Director to create this media.
  • Updated Linux kernel in bootable media to support modern hardware.