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DD12.5 crashing when trying to save bootable ISO

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Beginner
Posts: 1
Comments: 0

Hello, I am using DD12.5 and when trying to save the ISO DD12.5 crashes with the following:

Faulting application name: MediaBuilder.exe, version: 12.5.0.163, time stamp: 0x5bebbbe1
Faulting module name: MSVCP80.dll, version: 8.0.50727.9672, time stamp: 0x5db26bca
Exception code: 0xc0000005
Fault offset: 0x000000000002bb72
Faulting process ID: 0x207c
Faulting application start time: 0x01d7c98bf905589a
Faulting application path: C:\Program Files (x86)\Common Files\Acronis\DiskDirector\MediaBuilder64\MediaBuilder.exe
Faulting module path: C:\windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_88e266cb2fac7c0d\MSVCP80.dll
Report ID: 6bcb6a71-6ab2-4385-be11-775c3eaec48c
Faulting package full name: 
Faulting package-relative application ID: 

I am using Windows 10 x64 21H1

Can anyone help?

Thanks

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Forum Moderator
Posts: 209
Comments: 6683

Hello msuk msuk,

thank you for your posting! I'm afraid this issue requires the more in-depth investigation with the help of Acronis engineers. Please open a support ticket, so that our colleagues can look into the issue.