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Disc Director 12 not recognising disc

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Beginner
Posts: 1
Comments: 1

Disc Director 12 does not recognise an external hard drive that is recognised by Windows itself and True Image 2019. How can I go about troubleshooting this?

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Forum Moderator
Posts: 113
Comments: 4338

Hello Walter,

welcome to Acronis forums!

Are you using Acronis Disk Director 12 or the latest upgrade Acronis Disk Director 12.5?

Could you share more information about the drive in question? What are the model and file system? Do you attach the drive after launching Acronis Disk Director or the drive is attached? 

Thank you in advance!

Beginner
Posts: 1
Comments: 1

Hi Ekaterina,

I was using Disc Director 12, and the drive in question was 4 TB. I didn't know that Disc Director 12 could not recognise discs of this size. Having now upgraded to Disc Director 12.5, all is now well. Thank you for your kind interest.

Forum Moderator
Posts: 113
Comments: 4338

Walter, thanks for the update / feedback! Glad that things look to be good again :)