Disc Director 12 not recognising disc
Disc Director 12 does not recognise an external hard drive that is recognised by Windows itself and True Image 2019. How can I go about troubleshooting this?
welcome to Acronis forums!
Are you using Acronis Disk Director 12 or the latest upgrade Acronis Disk Director 12.5?
Could you share more information about the drive in question? What are the model and file system? Do you attach the drive after launching Acronis Disk Director or the drive is attached?
Thank you in advance!
I was using Disc Director 12, and the drive in question was 4 TB. I didn't know that Disc Director 12 could not recognise discs of this size. Having now upgraded to Disc Director 12.5, all is now well. Thank you for your kind interest.