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Disk Director 12 Failed to Obtain Information Error

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Beginner
Posts: 1
Comments: 1

I get the following error when I try to use Disk Director 12. I'm running Windows 11. Work fine in Widows 10. Uninstall and reinstall did not help. Also installed the latest Version, same issue. Any suggestion on how to get the application to work?

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Forum Moderator
Posts: 239
Comments: 6973

Hello Steve ,

thank you for your posting! Please note, that Acronis Disk Director 12\12.5 doesn't support Windows 11. The support is planned for the next major product version. 

Beginner
Posts: 1
Comments: 1

Thank you for your reply. I hope the users who purchased 12/12.5 get a discounted or free upgrade to the version that supports Win 11.

Beginner
Posts: 0
Comments: 14

While Using Disk director 12 many people are facing the error that says “Failed to Obtain Information”. This is a common error and every single windows 10 and 11 users faced this error. The actual reason for this error is that Disk Director 12 and 12.5 doesn’t have support for Windows 10 and 11. In the upcoming version, Acronis will provide the support for Windows 10 and Windows 11.

Forum Moderator
Posts: 239
Comments: 6973

Hi Rebecca,

thank you for your posting! Just wanted to add that Windows 10 is fully supported by Acronis Disk Director 12.5\12, please refer to https://kb.acronis.com/content/56196