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Disk Director 12.5 failed to convert MBR to GPT and failed to recover a found "not allocated" volume

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Beginner
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Today i bought the utilty to convert a MBR HDD to GPT. But conversion failed (freezed at 50% step 2 after reboot) and i tried to restore the deleted volumes (4 primary volumes on a NOT system HD).
Acronis Recovery Expert recovered the first 2 partitions but failed to recover the 3rd. It found the partion (D: VirtualMem 32GB) but when I click on it, the infos change and are not correct (1.99GB), and recovery failed.

Can anybody help me ?

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Forum Moderator
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#1

 

Francesco,

sorry to know about your situation. The easiest way would be restoring from a backup. If you don't have recent backups of your system, I'd recommend raising a support ticket, so that our engineers can conduct the more in-depth investigation and help. Here you'll find information on how to contact support https://kb.acronis.com/content/8153

Beginner
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#2

I asked for a refound, but no reply.

Forum Moderator
Posts: 123
Comments: 4713

#3

Francesco, if you have purchased a product at Acronis website, you can request refund directly from CleverBridge. Check out https://kb.acronis.com/content/21242 for more details.