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Disk Director 12.5 installation problem

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Beginner
Posts: 3
Comments: 4

I purchase Disk Directory 12.5 and tried to install on windows 10 with already installed Trueimage 2021. It doesn't work and always says "incomplete installation". What can be the problem ?
I also tried the "check for updates" button but get "no connection to update server possible" ?

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Beginner
Posts: 3
Comments: 4

As next trial I deinstalled Trueimage 2021 but it doesn't help. Still same error when I try to install ADD 12.5

Forum Moderator
Posts: 239
Comments: 6973

Hello Frank,

sorry to know about the issue! I'd recommend first removing all the remnants per instructions in https://kb.acronis.com/content/40366 and then following the steps from 61428: Installing Acronis True Image and Acronis Disk Director on the same computer 

However, if you are not using Acronis Disk Director very often, it might be easier to have Acronis True Image installed on the machine and burning Acronis Disk Director as a bootable media.