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Failed to obtain actual information about the disk sub system

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Beginner
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Comments: 0

Disk Director 11 Build 2343

Error Details

Code: 9,764,873(0x950009)
Module: C:\Program Files (x86)\Acronis\DiskDirector\mmsBundle.dll
Message: Failed to create View.

Code: 3,539,346(0x360192)
Message: Fdisk operation has failed.

Code: 1,049,727(0x10047F)
Message: An internal error.

========================
ASUS Laptop G75
Intel i7-3610QM CPU @ 2.3
Memory: 8GB
HD0: SATA 1TB [Type: GPT]
HD1: SATA 256 MB (SSD) [Type: GPT]
OS: Win 7 x64 bit

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Beginner
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Comments: 1

I'm having similar problem and when error code is sent to Acronis, no response!!!

Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00950009+0x00360192+0x00100C01+0x00100C01

Beginner
Posts: 1
Comments: 3

Having similar error with Disk Management part, loading from USB or CD, Acro versions 11 ...437 and 11...440 (latest as of Dec 2013):

Seen on Thinkpad W500 - windows 64 bit pro - had used Partition Magic mini tool v8 2013 after recovery from tib on a new drive,because it would not boot properly after imaging - then Win 7 recovery and Paragon 11 to correct active drive, and hide or de letter system partition.
Initially Win system backup would not work either, but with un hiding system partition turned out OK

Error code
0x950009+0x950008+0x360192

Beginner
Posts: 0
Comments: 1

This occurs If you have a blank (unpartitioned) disk in your system. Partition your drive and retry.

Beginner
Posts: 2
Comments: 7

Some months ago I built a new System utilising an AMD X470 mobo & AMD Ryzen 7 CPU (details in H/W Signature at end of Post).

I have had this Error ever since building this System and it appeared non-coincidental, with ADD v12 and had assumed ithe error was due to ADD v12 not recognising the AMD X470 chipset, so installed a Trial of ADD v12.5, thinking this update had been created to solve that problem, but this version has the same problem.
I have had all versions of ADD Home since v10 & never had this problem before.

I do not have any blank discs installed, but had some non-partitioned spaces on 3 discs, so partitioned those spaces, just in case, due to one of the answers in this Post.

 

MY ERROR DETAILS
- Error details message = "Failed to obtain information about the disk sub system"

- Code:  9,764,873(0x950009)
Message: Failed to create View.

- Code:  3,539,346(0x360192)
Message: Fdisk operation has failed.

- Code:  1,049,727(0x10047F)
Message: An internal error.

- Event Code = 0x00950009+0x00360192+0x0010047F

- Acronis Error Code reporting website message = "There is no information about this error available now."
---

 

===================================

H/W SIGNATURE

 MOBO: Gigabyte X470 AORUS GAMING 7 WI-FI
CPU: AMD Ryzen 7 CPU @ Stock
RAM: Corsair 16GB (2x 8GB) DDR4-2133 MHz CMK16GX4M2B3000C15
OS: Win7 x64 bit
GRAPHICS: MSI 1GB NVIDIA GF GTX 560 Ti
HDD1: 4TB WD Red WD40EFRX SATA HDD (SATA3) [TYPE: GPT] [PTNS: 2x]
HDD2: 1TB WD Black WD1002FAEX SATA HDD (SATA3) [PTN STYLE: GPT] [PTNS: 3x]
    - Contains C: ptn
HDD3: 2TB WD Black WD2003FZEX SATA HDD (SATA3) [PTN STYLE: GPT] [PTNS: 3x]
HDD4: 2TB WD Black WD2003FZEX SATA HDD (SATA3) [PTN STYLE: GPT] [PTNS: 3x]
HDD5: 1TB WD Black WD1002FAEX SATA HDD (SATA3) [PTN STYLE: GPT] [PTNS: 3x]
SSD1: 500GB Samsung 970 NVMe SSD (NVME) [PTN STYLE: GPT] [PTNS: 2x incldg visible EFI ptn]

Forum Moderator
Posts: 113
Comments: 4338

Hello IHTurbo,

as per my experience, this error message is usually displayed when there is a drive with the unsupported file system (prob external drive) connected to the machine 

Here is the list of supported file systems: 

  • FAT16
  • FAT32
  • NTFS
  • Ext2
  • Ext3
  • Reiser3 
  • Linux SWAP
Beginner
Posts: 2
Comments: 7

Hi Ekaterina,

Unfortunately, neither of the above suggestions are possible, as
the only external disks I have are formated as NTFS, but were not connected to the system at any of the times I
received this error message.
Also, all of the discs have partitions, most of them more than one, as per Hardware list.
It was only yesterday that I removed the connection to the Blu-Ray Burner, the

Pioneer Blu-RW BDR-208D and installed the 512GB Samsung 850 Pro SSD

(limited SATA connections at the moment).

I have attached a screen print of my Windows Disk Manager, for verification.

Attachment Size
504883-169945.jpg 248.07 KB
504883-169948.jpg 229.69 KB