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Need EXE and/or Key

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Beginner
Posts: 4
Comments: 8

I have ADD12_3270_en.exe and one ADD 12 upgrade key.  The installer accepts the key on the "Enter the product...key, but does not accept it on the "You are about to upgrade,,, .

All I find in my account is the 12_96 files.

ADD12_3270 has worked in the past.  Can you provide the proper key?

 

 

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Forum Moderator
Posts: 123
Comments: 4713

#1

Hello Ray,

you should specify a full base key (from ver 11 or 10)  together with your 12 upgrade key to activate the software https://kb.acronis.com/content/47188