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No cloning option for basic gpt drive

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Beginner
Posts: 1
Comments: 4

I just installed the DD 12.5 on a laptop to clone a windows 7 ssd drive to a larger ssd drive and when I right click on the drive (shown as basic gpt) it does not have a clone drive option.

The chat support system seems to be totally non-functional, so seeing if there is anyone on here that can give any insight into how to get that product to clone an existing drive?

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Beginner
Posts: 1
Comments: 4

#1

Finally was able to connect with chat support by turning off my anti-virus and the issue was the disk director home does not support basic gpt drives.

Forum Moderator
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#2

Edthank you for the update and sharing the information with the community!

Beginner
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Comments: 1

#3

well I just bought Disk Director Home and its useless to me now because my system volume is on a GPT drive... woopie...

Forum Moderator
Posts: 123
Comments: 4713

#4
Chase Carpenter wrote:

well I just bought Disk Director Home and its useless to me now because my system volume is on a GPT drive... woopie...

Hello Chase! You may request a full refund of your Personal product / automatic subscription renewal purchase from Acronis for any reason during the refund period applicable to your product type. Check out https://kb.acronis.com/content/21242 for more details.