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ADM doesn't work with external USB 3.0 drives

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ES
Beginner
Posts: 1
Comments: 1

Hello,

Just bought a new laptop, I am now running a Windows 7 64-bit system together with two new external 3.0 Verbatim Drives (500 GB and 1 TB) at two USB 3.0 ports.

Unfortunately when starting Acronis Drive Monitor now, the 1 TB drive restarts and restarts again, sometimes even asking to format the drive, until ADM is stopped.

If ADM is uninstalled, the Verbatim drives work without any problems.

How can I resolve this problem?

Thanks in advance

ES

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Forum Hero
Posts: 613
Comments: 8747

Have you checked if it does the same thing if you plug the drives into a USB2 port?

Just to see if the problem is elsewhere and it just appears to be USB3

ES
Beginner
Posts: 1
Comments: 1

Hi Colin,

Thanks for your response. I have checked this with Verbatim support:

The 1 TB USB 3.0 Verbatim drive does not function with an USB 2.0 port due to low power supply.

I have bought this 3.0 USB drive to exclusively backup my hard drive with Acronis True Image 2011 (Plus Pack) and Acronis Drive Monitor.

The 1 TB USB 3.0 Verbatim drive works fine with Acronis True Image 2011, but does not with Acronis Drive Monitor.

Kind regards

ES