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Disk Montioring is disabled

Thread needs solution
Beginner
Posts: 1
Comments: 3

Under Summary, the first section says "Not monitored...Monitoring of all disks is disabled by user." Under Disks, it says "Disk monitoring is disabled." When I click on "Configure disks monitoring," I get to a section headlined "Configure how disks are monitored." But, there is nothing but white space below that.

No where do any of my four hard drives appear. All of the drives are SATA and are 1-3 years old.

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Forum Hero
Posts: 613
Comments: 8747

What OS are you using?

How are your drives set up -RAID, Dynamic etc.

Is SMART monitoring available as a BIOS option?

What motherboard and chipset are you using?

Can you post any screen shots of your problem?

Regular Poster
Posts: 18
Comments: 185

You may also try to exit the console and tray icon (rightclick->quit) and then run Drive Monitor again
Or reboot the computer.
We were reported few cases like that, but all of them have disappeared after software restart and/or reboot

Beginner
Posts: 1
Comments: 3

I am using Windows 7 Ultimate 64 bit. No RAID or anything else special. SMART is enabled in the BIOS. Motherboard is Asus P5B.

I have rebooted but problem remains.

I neglected to add that under Backup, all drives are correctly listed. So the program does see the drives, though for each drive it says No Backups performed even though I have backed up two of them with True Image Home 2010.

Attached is a screenshot.

Attachment Size
34009-89935.doc 837.5 KB
Regular Poster
Posts: 18
Comments: 185

Hmm.. it looks like the configuration file is corrupted

Try the following
Exit the application, go to C:\ProgramData\Acronis\DriveMonitor folder. Rename config.xml file to config2.xml. Also rename result.xml, just in case
Then restart the application

If this doesn't fix the problem, store the C:\ProgramData\Acronis\DriveMonitor folder in .zip archive, then uninstall and reinstall Drive Monitor

It would be great if you could post the zipped folder here, regardless of success of the troubleshooting. We'll try to understand why the problem happened

Beginner
Posts: 1
Comments: 3

Your suggestions did not work. Attached is the zipped folder. I uninstalled and reinstalled the program with no change.

Thank you for your help.

Attachment Size
34014-89938.zip 2.26 KB
Regular Poster
Posts: 18
Comments: 185

Sorry it didn't work out.
The problem is quite unusual.
The last thing you can try is to insert in the configuration file a line which says "monitor this drive"

To do this:
1) run "notepad" in administrative mode
2) Open C:\ProgramData\Acronis\DriveMonitor\config.xml file for editing
3) locate line <disk_monitoring /> (close to the end of the file)
4) replace it with the following lines:
==== begin ========
<disk_monitoring>
<disk last_custom_script_message="" last_script_result="0" methods="1" script_path="" serial_number="{your serial number goes here}">
</disk>
</disk_monitoring>
==== end =====

You will need to find out serial number of your drive, to insert it in the "placeholder" above
to obtain it, download "DriveDetect" tool from http://support.seagate.com/firmware/drive_config.html

if this won't help, please post screenshot of your "disks" page in the Drive Monitor, and sysinfo file collected by msinfo32 tool (you can PM it to me to avoid exposure of information about your computer)

Forum Member
Posts: 3
Comments: 25

I'm using Windows 7 64-bit and have the same problem.

Beginner
Posts: 0
Comments: 1

I am also using Windows 7 64-bit and have the same problems. The backups are taken using TrueImage Home 2010 but none aer recognised as well as having the monitoring of all disks is disabled by user problem.

Forum Member
Posts: 3
Comments: 25

Generally I don't delve into how software works. This product is free from a reputable supplier, so I thought I'd investigate why it doesn't work for me on my W7 64-bit system. The reason is that the software is flawed. I think my 14-year-old son could have done a better job. And he fixed it for me in 15 mins.

Forum Member
Posts: 3
Comments: 25

PS I had to tell my 14-year-old son what to do, so it's not that easy!

Forum Member
Posts: 3
Comments: 25

PPS Shame on you, Acronis.

Beginner
Posts: 1
Comments: 3

How did he fix it?

Forum Member
Posts: 3
Comments: 25

With help from his Dad (me). I thought he'd find it interesting - but no, he didn't. Kids.

Acronis will get it sorted when it gets to the top of their list. Meanwhile, I'm assured by my son that the problem will only matter to nerds.

Forum Hero
Posts: 613
Comments: 8747

Martin,

Unless you feel like enlightening us, your post seems somewhat pointless and redundant. Interested minds would like to know your solution.

Beginner
Posts: 0
Comments: 1

hello,

i have the same problem, (windows 7, ultimate, 32 bits) any issue ?

Beginner
Posts: 0
Comments: 4

I have exactly the same problem as described at the top by RK.

Windows XP SP3 and all current updates.

Drives are two Western Digital Caviar SATA drives, no Raid, and WD Diagnostics confirms S.M.A.R.T. is working fine on both.

Disk Monitor can see the drives and partitions as they appear in the Backup Monitor.

Motherboard is a few years old, a Gigabyte GA-8IG1000MK, the BIOS Setup has no setting for S.M.A.R.T., and the start up shows S.M.A.R.T. as disabled, no doubt since there is no setting to enable BIOS to recognise it.

As WD Diagnostics can read the S.M.A.R.T. data without BIOS support it should be possible for Acronis to get Drive Monitor to do so also, though admittedly Western Digital do have the advantage of being the drive manufacturer.

The fix suggested above to manually edit the config2.xml file is complicated by the fact it does not exist on my machine.

As this was just a free offer and it is not essential to my PC, I will just remove it if Acronis cannot come up with a solution soon. Really not worth any more time.

PS - Why do the Martin Joneses of this world clog up every forum on every topic. If you have nothing real to contribute stay the .... out of it.

Forum Hero
Posts: 613
Comments: 8747

Frank,

What chipset is your GB MB using? I recall someone has found a problem with a particular one.

In XP the path is C:\Documents and Settings\All Users\Application Data\Acronis\DriveMonitor

You won't find a config2.xml as this was a rename for the config.xml file that should be lurking.

Forum Member
Posts: 3
Comments: 25

Frank Smith wrote:

stay the .... out of it.

I was working towards a roll-out via Acronis (because it needs them to do something). But now I won't.

Beginner
Posts: 0
Comments: 4

Colin,
Thanks for the response. I read the file details a bit quick the first time. Interesting the Acronis chap above got the path wrong. I found the file where you said it was, but was on my way out so have not tried his suggestion.

I am away from home and my PC so have limited Internet access and unable to advise chipset right now. It is an Intel based board, the numbers 865 seem to come to mind, but would need to be at home or have more Internet time to get it from the Gigabyte site which I don't from here. If you want to you could look it up on the Gigabyte site. The MB details are in my original post.

However, as this software is not important to me, I posted only as feedback to Acronis, for them to use or not as they wish. If it doesn't come good I will delete it. Not particularly bothered either way.

Cheers.

Beginner
Posts: 0
Comments: 4

Martin,

If you are truly trying to help, I apologise, but I have to say you are being way too cryptic for the rest of us to get what you are driving at.

If you are just waffling on and adding useless posts of the type that blow out most forums across the net, then my original comment stands. I am so over real help from people who know what they are talking about being buried in b...s... .

Forum Hero
Posts: 613
Comments: 8747

Frank,

Just a note; the path Acronis gave is correct for Vista and W7 users.

Beginner
Posts: 0
Comments: 4

Ah... the constantly moving target that is Windows. Cheers

Beginner
Posts: 1
Comments: 1

Reading through the forum above - I found two solutions for XP users. No reboot necessary.

1) Exit (quit) the application using the tray icon
2) Uninstall the application
3) Navigate to Documents and Settings\All Users\Application Data\Acronis\Drive Monitor
4) Delete all files there including the EventLogs folder
5) Reinstall the application

or, If you have another computer with Drive Monitor installed and working properly:

1) Exit (quit) the application using the tray icon
2) Navigate to Documents and Settings\All Users\Application Data\Acronis\Drive Monitor
3) Delete all files there including the EventLogs folder
4) Copy the contents of the same folder from the 'working' machine
5) Delete the contents of the EventLogs folder
6) Restart the application

This is a good product - it has warned me of two drives with impending failures in time for me to replace the drives and save all data.

Forum Member
Posts: 14
Comments: 24

Hi Acronis,

Just an FYI: You can get the drive's "Windows Volume" serial number this way:
msinfo32.exe | Components | Storage | Drives | Volume Serial Number .
Are you talking about the the drive's Windows Volume serial number, or the manufacturer's serial number that is usually printed on the disk ? Btw, as you probably know, there are some System Info utilties out there that use WIM to enumerate the manufacturer's serial number.

Bret

P.S.
1) Drive Montitor saw disks on an ASUS P5E3... motherboard with four Seagate Barracuda 7200.10 ST3250410AS drives.
2) Did not see disks on an Dell Inspiron 1503 laptop (no S.M.A.R.T. toggle available in BIOS) with a single Toshiba MK6034GSX drive. Yet, another "System Info" utility that uses WIM shows SMART data for the drive.
3) Also, did not see disks (surprised) on a Foxconn 661MXPlus motherboard that has S.M.A.R.T. enabled. Yet, another "System Info" utility that uses WIM shows SMART data for the drive.

Beginner
Posts: 0
Comments: 1

Hello,

Im running Windows 7 Premium, 64 bit. I installed Drive Watch, and it says "Quote" S. M. A. R. T. is Not Supported
on selected Disc.
In reading help files, it says "if your disc doesnt support SMART monitoring isnt supported, disable this monitoring
method in the configuration options."
In configuration settings, it says a Custom Script can be used, but what is it???? I have no idea how to go about this.
It also says to look online here for help and to report the problem to you.
So Im reporting the problem, can you tell me what script to put into the empty box in the program settings to enable a different way of monitoring my hard drive??

Thanks

Beginner
Posts: 0
Comments: 2

The impact of the Performance Monitor on the overall performance of a system is minimal. However, the counters (which are necessary to monitor disk performance) will have a slight impact to the overall system performance. For this reason, these counters are not started by default. Therefore, for best system performance, they should be started prior to beginning disk performance monitoring and then terminated.

To enable the Diskperf service, use either of the following two procedures.

Back to the top
Procedure 1
Choose the Command Prompt icon in the Main group.
At the command prompt, type "DISKPERF -Y" (without the quotation marks) and press ENTER. You will receive the following message:
Disk performance counters on this system are now set to start at boot. This change will take effect after the system is rebooted.
Back to the top
Procedure 2
Start Control Panel, choose Devices and change the startup value of Diskperf to Boot.
Restart your computer.
Once the system is restarted, disk performance monitoring is enabled. After monitoring disk performance, you should turn off the Diskperf service.

Use to following command to disable the Diskperf service:
DISKPERF -N -- This will set the disk performance counters to never start. For best overall system performance issue this command from the command prompt after completing disk performance monitoring.

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Forum Member
Posts: 14
Comments: 24

Just an FYI: Here's how to see if the counters are enabled (at least on Vista):

C:\Windows\system32>diskperf
Both Logical and Physical Disk Performance counters on this system
are automatically enabled on demand.
For legacy applications using IOCTL_DISK_PERFORMANCE to retrieve raw counters,
you can use -Y or -N to forcibly enable or disable. No restart is required.
C:\Windows\system32>

Regards,
Bret