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Mac searching not working at all after 11.2 update

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Beginner
Posts: 1
Comments: 1

We updated to 11.2 to support the new Ventura Mac OS. After doing so, searching is not functioning at all for any of our Mac users. We have tried running chkdsk, defragging the drive, and deleting and rebuilding the index.

I have "Acronis Content Indexing" checked under "Enabled Search Engines" and still searching is not functioning on any of our Mac computers. Does anyone have any advice to resolve this? Support has not been able to resolve our issue so far. 

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Acronis Forum Engineer
Posts: 0
Comments: 650

Hello Healy,

Thank you for your comment. We appreciate you bringing this issue to our attention.

We have reviewed the ticket with our support team and have forwarded your concerns to the respective team for further investigation. We apologize for any inconvenience this may have caused you.

We will be in touch with you as soon as we have an update on the issue. Please don't hesitate to reach out if you have any additional questions or concerns in the meantime.

Thank you for your patience and understanding.

 

Beginner
Posts: 0
Comments: 2

We are having the sam search problems as everybody else. Have tried the new 13.3 beta and that fixes the SMB problems, but we still run with AFP. We have tried both acronis index and windows search indexing but nothing works.

As you can see on the picture below, acronis search on Ventura is searching thru the entire network and just not the main folder.

I have a picture showing the diffrence between big sur, monterey and Ventura but I can´t upload it :(

Acronis Forum Engineer
Posts: 0
Comments: 650

Micke Hansson wrote:

We are having the sam search problems as everybody else. Have tried the new 13.3 beta and that fixes the SMB problems, but we still run with AFP. We have tried both acronis index and windows search indexing but nothing works.

As you can see on the picture below, acronis search on Ventura is searching thru the entire network and just not the main folder.

I have a picture showing the diffrence between big sur, monterey and Ventura but I can´t upload it :(

Hello Micke!

I've commented to the responsible team the urgency in solving the issue.

You can expect a contact from our side regarding the ticket raised by yourself.

Thanks in advance!