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MacOS Ventura - When will it be supported

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Beginner
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Comments: 1

Spotlight search is broken on macOS Ventura. Looking at the release notes it took 6 month's since release to support macOS Monterey. Can you please let me know when Ventura will be supported as I have new devices coming shipped with Ventura installed and freelance BSOD devices being used that have upgrade to Ventura already and these are devices I can't manage due to being personal devices.

 

I'm due server upgrades to be installed early next year and if Acronis can't support operating systems on release I will need to look at moving away from Windows for my file servers.

 

Thanks,

Matt

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Beginner
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Comments: 3

Hello,

we have the same problem.

Reaction of Acronis is unbelievable.

I just got in contact with the support and they told me this:

Thanks for letting us know about this. As you may know, while Files Connect 11.1.0 (released April, 2022) is supported with macOS Monterey (released Oct. 2021), it is not supported using macOS Ventura (released Oct. 2022).

For this reason, we don't have any next steps. If you experience any issues in a supported macOS version, of course we would investigate further, but as you mention, search is working in macOS Monterey. 

We are all paying customers with active support contracts and Acronis "has no next steps"???

Poor software world we live in.

- Harald.

Acronis Support
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Comments: 488

Dear Harald Fellhauer,
Thank you for reaching out. As we can see your case is still open, in order to help you as soon as possible we have increased it's priority, so our engineers will check it out as soon as possible.

Beginner
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Comments: 3

Daria Sorokina wrote:

... in order to help you as soon as possible we have increased it's priority, so our engineers will check it out as soon as possible.

That's great to hear, Daria.

Matt and I are certainly not the only ones urgently waiting for the update.

- Harald

Beginner
Posts: 1
Comments: 1

I can't see this getting fixed any time soon! Early next year I'm moving to TrueNAS instead of a Windows based storage system. For context TrueNas for Spotlight searching 12 hours after someone reported it didn't work on Ventura and this is software that is free to use.

Beginner
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Comments: 3

This is so sad. Daria Sorokina wrote 3 weeks ago but until today no reaction. Still no new version and all the customers unhappy.

 

Forum Moderator
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Comments: 7052

Hello Everyone,

sorry for the delayed response! We've passed the topic to the responsible product manager for review.