Is this product (Files Connect) dead? Any decent support?

Thread needs solution
U Green
Beginner
Posts: 1
Comments: 0

I have this (Files Connect) as a legacy product and trying to work out how to potentially enabling clustering.

Support people unable to use telephones, and no online chat. Only email support.

Is this product dead?

Any decent support?

A telephone number that can be called?

Wed, 03/04/2020 - 01:48
0 Users found this helpful
Ekaterina
Forum Moderator
Posts: 248
Comments: 7081

Hello U Green,

Welcome to Acronis forums! 

You can submit cases through the following method:

  • Web: https://support.acronis.com/mobility/. A case will be created automatically and you will immediately receive a confirmation email with the case number. The support team will also receive an email notification about the case.

Please refer to Acronis Mobility: Support & Maintenance Guide for more details.

All licensing and configuration related inquiries can be submitted via Contact Sales form at https://www.acronis.com/mobility/mac-windows-compatibility/

Wed, 03/04/2020 - 08:06

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support