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Not enough space on Acronis Cloud for the next backup after buying more storage

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see attached screenshots.


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Same problem as previous poster.

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Hello Everyone,

as the general troubleshooting steps to start with we'd recommend

- make sure Acronis is not blocked by antivirus and firewall as per instructions in the articles

Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software

Acronis Software: Allowing Acronis Products Through Firewalls

Acronis Software: Making Acronis Products Compatible with Antivirus Software

Acronis Software: exclude program folders and executables from antivirus and other security programs

- try to log out and log in to your personal account in the product 

- remove the backup task and add a new file to backup

- reinstall the software

If the issue still persists, further investigation will require access to Acronis cloud datacenters. Please contact Acronis support, so that our engineers can help.