Ransomware Failed Login
Unable to log into the Ransomware account as it keeps displaying invalid credentials.
Welcome to Acronis forums! First of all, make sure you can log in to https://account.acronis.com/#/auth/login using the same credentials. If login works, check out solutions from the article https://kb.acronis.com/content/57042
Let me know if that was helpful
I am able to log into my account on the website and the forums with no issue.
I have checked windows firewall to confirm that app is not being blocked. I even turned off windows firewall to double check.
There are no outbound ports being blocked my firewall.
There are no entries in my host file.
I am using the new Windows 10 1809 though.
I still receive that the email or password is invalid.
Thank you for checking the steps from the article. One more hint to try: did you register an account from the product or on Acronis website? I'd suggest testing an opposite way (register a new account on the website, if you initially did from the product or try to sign up using the in-product window). If login works , I'll help you to change the registration email in a new account.
I initially registered the account through the product registration window.
I believe I may have discovered a bug in the application. (or maybe a coincidence)
Installed the application on another pc and tried to login - failed same error
Went to the only pc that I was able to log in before (1st initial install) and signed out of the automatic sign in - tried to sign back in - failed same error.
I have updated my password again and now it works.
The application may not like special characters to be used in the password. I updated my password and excluded special characters (I.e. !,@,#,$) and now I am able to log in.
I am now logged in on all pcs. You may want to have the developers look at that to see if it truly was the issue.
I would test it further but I am finally logged in - don't want to mess with it.