Skip to main content

Unable to launch Acronis Ransomeware Protection

Thread needs solution
Beginner
Posts: 2
Comments: 0

When I launch Acronis Ransomeware Protection I can see it start in Task Manager and then it flashes Suspended in the status columns and closes.

I've checked .NET using the Microsoft NetFxRepairTool and it found nothing wrong.

Uninstall, reinstalled, uninstalled again, ran Acronis cleanup utility, reinstalled but same issue.

Event Viewer has a couple logs

Fault bucket 1298675702303936429, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ARPTray.exe
P2: 2.1.1700.0

 

Faulting application name: ARPTray.exe, version: 2.1.1700.0, time stamp: 0x5c139943
Faulting module name: KERNELBASE.dll, version: 10.0.17763.475, time stamp: 0x9877ee8b
Exception code: 0xe0434352

 

Application: ARPTray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException

 

0 Users found this helpful
Forum Moderator
Posts: 123
Comments: 4713

#1

Hello Bert,

thank you for your posting! The error message refers to issues with the crashing component. I haven't found similar reports from other users submitted recently, looks like the issue is environment specific. Unfortunately, such issues can be investigated only with the help of developers and our support engineers, which is not possible for a freeware product. If you have time, you may want to install a free trial version of Acronis True Image on this PC and if the issue reproduces, submit a support ticket for investigation.