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Won't install on Windows 10

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Beginner
Posts: 1
Comments: 0

I tried to install Acronis Protection but it crashed.

Part of error log:

[20F94:211E4][2018-06-27T11:48:39]i000: EVENT: CacheAcquireComplete ({"PackageOrContainerId":"WixAttachedContainer","PayloadId":null,"Status":0,"Result":0})
[20F94:211B0][2018-06-27T11:48:39]e000: Error 0x80070570: Failed to extract all files from container, erf: 1:4:0
[20F94:211E4][2018-06-27T11:48:39]e000: Error 0x80070570: Failed to begin and wait for operation.
[20F94:211E4][2018-06-27T11:48:39]e000: Error 0x80070570: Failed to extract payload: a1 from container: WixAttachedContainer
[20F94:211E4][2018-06-27T11:48:39]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\userdir\AppData\Local\Temp\{76DDB253-0992-4EE4-B081-74DE24979A4C}\023C3D15755EC65515E9C379E4A3497EB6069920, error: 0x80070570.
[20F94:1FC50][2018-06-27T11:48:39]e000: Error 0x80070570: Failed while caching, aborting execution.
[1F350:212CC][2018-06-27T11:48:39]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31037b5b-f556-4dab-a59c-a72d07e5b0ea}, resume: None, restart: None, disable resume: No
[1F350:212CC][2018-06-27T11:48:39]i330: Removed bundle dependency provider: {31037b5b-f556-4dab-a59c-a72d07e5b0ea}
[1F350:212CC][2018-06-27T11:48:39]i352: Removing cached bundle: {31037b5b-f556-4dab-a59c-a72d07e5b0ea}, from path: C:\ProgramData\Package Cache\{31037b5b-f556-4dab-a59c-a72d07e5b0ea}\
[1F350:212CC][2018-06-27T11:48:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{31037b5b-f556-4dab-a59c-a72d07e5b0ea}, resume: None, restart initiated: No, disable resume: No
[20F94:1FC50][2018-06-27T11:48:40]i000: EVENT: ApplyComplete ({"Restart":0,"Status":-2147023504,"Result":0})
[20F94:1FC50][2018-06-27T11:48:42]i399: Apply complete, result: 0x80070570, restart: None, ba requested restart:  No
 

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Forum Moderator
Posts: 118
Comments: 4546

#1

Hello Jan,

Please refer to my comment here https://forum.acronis.com/comment/453568#comment-453568

Thank you,