E007A00C: Cannot Connect to Computer 'server.domain' Access denied

Justus Weber
Beginner
Posts: 1
Comments: 1

After install the latest build for my Acronis Recovery for Microsoft Exchange Version (1.0.0.239) the following error occurs after try to connect to my exchange server:

E007A00C: Cannot connect to Computer 'server.domain'. Access denied.

What can I do? A restart after installation was done!

Wed, 09/19/2012 - 08:45
Peter Vigoureux
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Hello Justus,

Thank you for using Acronis software.

Please check out the pre-installation steps on page 10 of the user guide for your product. What MS Exchange Server you want to backup?

Let me know if you need additional help please.

Thank you.

Thu, 09/20/2012 - 12:20

Peter Vigoureux

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

Justus Weber
Beginner
Posts: 1
Comments: 1
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Hi!

Thans for you response to my question. I found no pre-installation steps in the user guide. Installed Exchange Version is Exchange 2007 SP3 (08.03.0083.000).

I need more help!

Thu, 09/20/2012 - 13:37
Peter Vigoureux
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Comments: 1272
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Hello Justus,

Thank you for your reply.

At the user guide, navigate to page 10, chapter 1.6.

For your MS Exchange 2007, you need the Microsoft Messaging API and Collaboration Data Objects 1.2.1. Current version is 6.5.8244.0. If you have an older version installed, you have first to uninstall it. For the download and instructions, please follow this link to the MS knowledge base.

Try to install the Acronis Management Console on the same machine, as you then install the Agent for Exchange. For all connection issues, please see this article from our knowledge base.

Please let me know if you have additional questions.

Thank you.

Fri, 09/21/2012 - 07:17

Peter Vigoureux

Acronis Customer Central | Acronis Backup Software

For more answers to your questions, try our Knowledge Base and Video Tutorials.

Check our Corporate and Consumer Handbooks and Online Documentation for help on managing your account, products and support.

Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.