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Uninstall error - The configuration data for this product is corrupt.

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Beginner
Posts: 3
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I'm trying to upgrade from 9 to 10 of the Acronis Recovery for Microsoft Exchange and I'm having trouble getting the old agent uninstalled.

I saw a thread that suggested using the Windows Cleanup Utility, but it seems to have been removed.

Even though the Acronis Recovery for Microsoft Exchange Agent shows up in the Add/Remove programs it does not show up in the Registry or the Programs directory.

Any help would be appreciated.

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Posts: 88
Comments: 4769

Hello Tim,

Thank you for posting. I will do my best to help you.

The Windows Cleanup Utility is no longer supported by Microsoft that is why I would recommend to contact our Support team directly so that we can help you with this issue.

I am sorry for any inconvenience and if you need additional help please let me know.

Thank you.

Beginner
Posts: 0
Comments: 1

I got the same error problems trying to uninstall Acronis Recovery Microsoft Exchange Agent
ERROR CODE: 2356

Followed the steps of stopping the services indicated in one of your articles ... did not help

Now the exchange server will stop working everyday in the wee hours of the morning presumably trying to do this backup .. who knows
This needs to be removed ASAP

Forum Star
Posts: 88
Comments: 4769

Hello Ron,

Welcome to the forum and thank you for your post. I will do my best to help you.

If this issue is caused by a scheduled task which was removed from the program GUI but is still trying to run, I would recommend the solution from this KB article. Please use the instructions from this tutorial - Unregistering a separate missing task.

If this is something else I would really appreciate if you could either get back to me with a detailed description of the issue and this report, or contact our Support team directly with the same information.

Looking forward to your reply and if you need additional help please let me know.

Thank you.