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Dell Precision 7730 NVMe Drive not found

Beginner
Posts: 3
Comments: 3

We are attempting to create an image for a Dell 7730 and its coming up as no drive found. We have updated to the newest version but its still not seeing the  M.2 1TB NVMe PCIe Class 40 SED SSD

Forum Star
Posts: 104
Comments: 2216

From the description of your problem it appears that you are creating an image using the recovery media. My understanding is that the Linux based recovery media does not have drivers for NVMe drives. Have you tried using the WinRE based recovery media? This can be created from within ATI 2018 or ATI 2019.

May I suggest that you post in the forum specific to the Acronis software being used: ATI 2018 or ATI 2019.

Ian

Beginner
Posts: 3
Comments: 3

We are using Acronis snap deploy to attempt a master image creation.

Forum Moderator
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Comments: 3687

Tom Reminga wrote:

We are using Acronis snap deploy to attempt a master image creation.

Hello Tom,

I suspect the issue here is the same as in https://forum.acronis.com/comment/401576#comment-401576  So, first of all, I'd try changing the SATA mode and booting the machine from a WinPE media.  

I'd also install the build 1808 which is available in https://forum.acronis.com/forum/acronis-snap-deploy-5/build-1808-acronis-snap-deploy-5

If nothing helps, please contact Acronis support team for investigation. 

Beginner
Posts: 1
Comments: 3

Good day everyone!  Has there been any resolution to this particular issue?   I have the exact same scenario going on, but our current machine is the Dell T5820 with an NVME drive.

I've followed the suggestions of Ekaterina on December 17th, with no resolution, and just wanted to check on this forum before submitting a ticket to the support team.