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e000101f4: Acronis snap deploy 5 master image creator doesn't detect any harddisk.

Beginner
Posts: 1
Comments: 1

Good Morning,

I want to create an image from a Latitude E5570 with Windows 10, but when I launch Acronis image creator (on NIC), the error E000101F4 appears, Acronis doesn't find any harddisk.

Have you a solution?

 

Thanks,

Nicolas MATHYS.

Forum Hero
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Comments: 6131
mvp

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What's the SATA mode of the bios - is it RAID?  IF it is, temporarily set it to AHCI and boot straight to Acronis and it should detect.  When set to RAID (for systems with new NVME PCIE hard drives) the default Linux rescue media doesn't have RAID drivers like IRST built in.

Setting to AHCI temporarily is an easy work-a-round.  You may also need to ensure that secure boot is disabled if it is enabled though - secure boot prevents 3rd party bootloaders (Linux) from being bootable.

Alternatively, you need to build winpe rescue media and add the IRST drivers into the build so that it can detect the hard drive in when the SATA mode is set to RAID in the bios.

 

Beginner
Posts: 1
Comments: 1

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Hi Bobbo, 

 

Thank you for your reponse.

However, the SATA mode is already in AHCI and the secure boot is disabled. I try to create this image with a change of the SATA mode (Raid on and disabled) but this had no effect.

I also try with an USB-LAN adapter: no harddisk detected.

Forum Hero
Posts: 36
Comments: 6131
mvp

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What version are you using of Snap Deploy 5?  It wasn't until 1660 that NVME and eMMC hard drives were detected in default rescue media.  1690 is the most current and may solve your issue.  Otherwise, I would try building the WinPE rescue media instead of the default Linux media.

Sticky: Build 1690 can be found here!

I haven't found a Dell I can't boot with the default rescue media in AHCI mode, so can't say why it's not detecting your hard drive unless the system is using secure boot or encryption?  Did you make sure to boot the rescue media in UEFI mode as well?

Here's a post with screenshots I made with a 5510 not long ago with SD 5 v 1666.  

https://forum.acronis.com/forum/121829#comment-378318