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Error during updating SD5

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Beginner
Posts: 2
Comments: 0

Hello!

I tried to update Snap Deploy 5 build 1416 to 1660 with the offline installer. Directly after selecting the update option I got an error Message:

Code: 06442528
Zeilenkennung: 0x7929ebb8f72ecd4a
Nachricht: Interner Fehler

This happenes always. I have also tried to update to build 1666, but then i got the same error. I have SD5 installed on a Windows 7 Enterprise 32 bit maschine with 4 GB RAM.

I have already searched for this error code, but i have found nothing in SD5 context. Does anyone have an idea how to fix this?

Thanks in advance!

Sebastian

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Forum Hero
Posts: 63
Comments: 7720

Sebastian, 

I'd recommend removing the entire install of 1416 in control panel and then reboot to update the registry.  Then, run the new installer by right clicking and "run as administrator" even if you have an admin account and see how it goes. 

If that still doesn't work, try disabling your antivirus temporarily too.  

Check your PM as well - version 1666 beta is the latest, so might as well use that if you're going to go through the trouble to uninstall and reinstall.