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Freezing when attempting to create master image 1808

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Beginner
Posts: 4
Comments: 5

Hello everyone. 

We are using version 1808 and ran into a new snag. When attempting to create a master image, we are the Connect to Remote Machine part where we enter our credentials and press OK to continue, from there, we'd create a deployment template, pick a time and go. However now, after we enter our credentials for the master machine and press OK the system hangs for about 30 seconds then does not proceed to the next step. 

 

I went ahead and did a full repair install of 1808 so far which did not help, so I wanted to see if anyone else had seen this before. 

 

Thanks!

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Forum Support specialist
Posts: 0
Comments: 1982

Hello Dave,

could you please clarify where and what for you enter credentials for the second time - are they for a network shared folder where this master image will be stored?

Please also note about an alternative offline master image creation

Beginner
Posts: 4
Comments: 5

Thank you! It is working using the offline method. 

 

The place it is freezing is when I click ok after entering the credentials for image creation. I believe the next step would be where / what to name the template I am creating, but as mentioned, when I press OK after entering my credentials, the dialogue box freezes and does not continue.

Forum Support specialist
Posts: 0
Comments: 1982

Hi Dave,

glad to know you workaround this issue.

I would recommend that you contact Acronis Support Team to investigate the issue you reported. Please provide them with screenshots of the step where this freeze occurs, reproduce the problem and collect Process Monitor logs and System Information from the machine with Management Console